Dental Lab Technician
Job description
A remote dental technician role in Germany providing real-time technical support and CAD/CAM case planning to dentists for Dandy's Customer Experience team.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Germany
- Languages
- German – near-native, English – fluent
What you'll do
- Collaborate in real time with dentists, review constructions and optimize them for aesthetics and function.
- Provide expert advice on complex restorations and promote safe use of digital tools.
- Communicate directly with the practice team via phone, chat and video call.
- Resolve technical hurdles, clarify workflow questions and provide empathetic, efficient service.
- Act as the link between dentists and Dandy's production teams by translating clinical feedback into dental-technical specifications.
What we're looking for
- At least 3 years of experience as a dental technician.
- At least 2 years of hands-on experience with 3Shape, especially crowns and bridges and implant prosthetics.
- Deep understanding of digital process chains including intraoral scans, scan bodies, implant systems and CAD design standards.
- Ability to quickly learn new dental-technical software platforms.
- Proven experience in professional dealings with dentists, strong empathy and skilled complaint and problem management.
- Confident direct communication, enjoying spontaneous exchange via chat, phone and video calls and able to build trust quickly.
- Independent, structured working style with the ability to manage several complex requests simultaneously.
- Enthusiasm for a dynamic, fast-growing, fully digitalized laboratory environment.
- High quality awareness even under tight deadlines.
- German at (near) native level including German dental medicine and dental technology terminology, plus fluent English.
Nice to have
- Experience in laboratory-side customer service or field sales is an advantage.
Your team
Customer Experience
Team being built in Germany working directly with dentists on patient scans, case preparation and design adjustments.
Benefits
Comprehensive, inclusive benefits tailored to each country, typically including healthcare, dental, mental health support, parental planning resources, retirement savings and generous paid time off.
Apply
Direct apply at Dandy
Opens the job posting at Dandy
About Dandy
Building the operating system for dental offices around the world.
Dandy is transforming the over $400B dental industry, backed by leading venture capital firms, and is expanding globally.
Mission
To simplify and modernize every function of the dental practice through technology.
Key facts
- Dental technology
- The dental industry is worth over $400 billion.
- Backed by some of the world's leading venture capital firms.
What they value
- Empowering clinicians and their teams with technology, innovation and world-class support.