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DevOps Architect
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 8+ years
Job description
A hands-on DevOps Architect role at Netomi to design, build, and own AWS cloud infrastructure for its agentic AI customer experience platform. The role sets technical direction, writes infrastructure and automation, and advises client stakeholders.
At a glance
- Work mode
- Remote
What you'll do
- Design scalable, secure, and cost-efficient AWS architectures for greenfield builds and migrations, and defend those designs to technical and non-technical stakeholders.
- Lead systems design decisions covering high availability, disaster recovery, multi-account strategy, network topology, and performance at scale.
- Build and maintain Infrastructure as Code (Terraform, AWS CDK, or CloudFormation) and set standards for its use across teams.
- Architect and improve CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, or AWS CodePipeline).
- Write production-grade automation and tooling in Python and Bash, and contribute to Java/Node.js services where needed.
- Lead client-facing workshops, architecture reviews, and technical discussions; translate business requirements into technical solutions and explain trade-offs clearly.
- Implement observability (CloudWatch, Datadog, or similar) and drive incident response and post-mortem practices.
- Embed security and compliance into infrastructure (IAM least privilege, encryption, guardrails, SOC 2 / ISO / PCI as applicable).
- Mentor engineers and raise the technical bar of the team.
What we're looking for
- 8+ years in DevOps, SRE, or cloud infrastructure roles, including 2+ years in an architect or technical lead capacity.
- Deep, hands-on AWS expertise across VPC networking, IAM and Organizations, EC2/ECS/Lambda, RDS/DynamoDB/S3, CloudWatch, and cost optimization; designed production environments, not just deployed into them.
- Proven record of designing distributed systems for scale, resilience, and fault tolerance; can whiteboard an architecture and explain every trade-off.
- Strong in Python and Bash for automation; working proficiency in Java or Node.js.
- Regular, practical use of AI assistants and coding agents in the engineering workflow, knowing where they speed things up, where they fail, and how to verify their output.
- Experience leading client or stakeholder engagements, presenting architectures to leadership, managing expectations, and pushing back when a request is technically unsound.
- Hands-on experience with Infrastructure as Code and containers/Kubernetes.
Nice to have
- AWS Certified Solutions Architect – Professional or DevOps Engineer – Professional
- Kubernetes certifications (CKA/CKAD)
- Consulting or professional services background
- Experience building AI/LLM capabilities into internal tooling or pipelines
- Multi-cloud exposure (Azure/GCP)
Apply
Direct apply at Netomi
Opens the job posting at Netomi
About Netomi
The leading agentic AI platform for enterprise customer experience
Netomi is the leading agentic AI platform for enterprise customer experience. Its no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case.
Key facts
- Agentic AI / enterprise customer experience software
- Works with the largest global brands like Delta Airlines, MetLife, and United
- Enables agentic automation at scale across the entire customer journey
- Backed by WndrCo, Y Combinator, and Index Ventures
Partners & customers
Delta AirlinesMetLifeUnited