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Director Analyst - Customer Fulfillment (Remote, Europe)
Contract type
Ongoing
Work mode
Hybrid
Experience
Lead / principal · 10+ years
Job description
A Director in Gartner's Business and Technology Insights group who produces research and insights on customer fulfillment and supply chain, advises clients, and supports sales and Gartner events.
At a glance
- Work mode
- Hybrid
What you'll do
- Work with a cross-industry community of the world's most influential supply chain practitioners and leading Gartner analysts
- Create innovative, thought provoking, and highly leveraged "must-have insights" content
- Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
- Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward
- Demonstrate thought leadership in establishing Insights positions across a team of analysts
- Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
- Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
- Provide clients and prospects with actionable advice aligned to customer fulfillment via virtual or face-to-face interactions
- Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
- Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients
- Provide high quality and timely content peer review
- Build credibility as an industry expert to represent Gartner insights, methodology and strategy
- Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
- Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
- Be a mentor and a coach by supporting more junior team members
- Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions
What we're looking for
- Bachelor's degree or equivalent experience; Graduate degree preferred
- 10+ years of relevant experience in Supply Chain, with demonstrated broad expertise in customer fulfillment, customer collaboration, customer experience, order to cash management and associated technologies
- Demonstrate a curiosity for new ideas and ability to link supply chain and customer fulfillment best practices, goals and metrics to client business objectives and outcomes
- Candidates must have a good understanding of end-to-end supply chain concepts incorporating plan, source, make, deliver, return, and service with specific senior-level understanding of customer-facing operations and technology
- Ability to interact at all levels of an organization on customer operations, supply chain and business issues
- Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders
- Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables
- Demonstrate excellence in research and writing ability
- Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
- Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
- Strong communication skills - able to explain complex concepts concisely and simply
- Subject matter expertise; comfortable presenting at large and small-scale speaking engagements
- Strong business and financial acumen
- Deep knowledge of the global and competitive landscape within customer fulfillment
- Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
- Learning agile and adept with navigating highly matrixed environments
- Ability to represent Gartner's research methodology and strategies effectively at all levels
- Willingness and ability to travel up to 25% (where applicable)
Nice to have
- Familiarity with order to cash technologies is highly desirable
Your team
Business and Technology Insights (BTI) group
A group where a Director produces pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives.
Benefits
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community
- World-class benefits
- Highly competitive compensation and disproportionate rewards for top performers
Apply
About Gartner
We guide the leaders who shape the world.
Gartner, Inc. (NYSE:IT) guides the leaders who shape the world. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
Mission
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Key facts
- 20,000 associates
- 1979
- Business and technology insights / research and advisory
- NYSE:IT
- 20,000 associates globally
- Support over 13,000 client enterprises in ~90 countries and territories
- Gartner is the world authority on AI
What they value
- We hire remarkable people who collaborate and win as a team
- Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations
- We invest in great leaders who bring out the best in you and the company