Director, Client Retention (NL, Netherlands, Virtual, EUROPE)
Level inferred from job title
Job description
The Director, Global Program Optimization leads strategy to retain and grow a portfolio of primarily medium- to large-market and multi-national accounts, and identifies expansion opportunities across Travel, Advito and M&E. The role works with commercial and program management teams on customized client approaches, bid avoidance and competitive bid activity.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Italy, Netherlands, Poland, Sweden +2
- Languages
- English
What you'll do
- Maintain and increase revenues through client retention and expansion of current customer programs.
- Help drive program margins and profitability by optimizing programs and retaining accounts.
- Look for opportunities for deeper program engagement to assist with cross-selling or up-selling products and services beyond standard travel program support.
- Leverage existing data and information to uncover emergent data and trends to improve client retention.
- Dive into places for clients to consolidate and expand their travel program with BCD where this makes business sense for the client.
- Proactively engage with business owners regarding the renewal/bid avoidance/rebid/risk status of each assigned account throughout the life of the account.
- Facilitate project management for the entire bid process pre/during/post bid closeout.
- Ensure, oversee, and guide the project management components for the entire retention process, including timelines, resource assignments, document management, pricing, and presentations.
- Manage third party consultants and strategic procurement led processes and competitive bids.
- Participate in client-facing presentations and workshops.
What we're looking for
- Global Program Management and/or Sales experience including retention and competitive bids led from the US or EMEA
- Thorough knowledge of business travel management, the current competitive and supplier landscape, and travel industry technology
- Proficient in business software applications, including MS Excel and MS PowerPoint
- Must be an inquisitive problem solver motivated by uncovering problems and implementing solutions
- Effective oral, written, and presentation communication skills in English
- Ability and willingness to travel domestically and internationally
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days so you can rest and recharge
Apply
About BCD Travel
Shape what's next with BCD
BCD Travel provides business travel management through open technology and trusted human expertise, with intuitive digital experiences for every stakeholder. Its suite of solutions and services includes industry-leading meetings and events management and a global consultancy.
Mission
BCD Travel creates connections that move people and ideas forward, helping companies and people navigate change, simplify complexity and make confident decisions about how and when they travel.
Key facts
- 15,000+ dedicated team members
- Business travel management
- Serving clients in 170+ countries
- In 2025, BCD achieved $24.4 billion in sales
- Industry-leading meetings and events management and a global consultancy complete its suite of solutions and services