Director Enablement Global Clients - CDI - F/H
Level inferred from job title
Job description
Director of Global Client Enablement responsible for driving adoption, scale and measurable value from WPP Open across a portfolio of global client accounts hubbed in France. The role coordinates enablement programs, training and change management for client teams within the Data, Tech, and Analytics team.
At a glance
- Work mode
- Remote · France
What you'll do
- Manage enablement programs for two key global client accounts within the French hub.
- Assess adoption maturity, client priorities and use cases.
- Identify opportunities and blockers and create clear, prioritised adoption plans.
- Ensure client teams are onboarded effectively and supported through adoption of WPP Open, including relevant media tools, Agent Hub and Open Intelligence.
- Partner with account teams to expand product usage and deliver measurable business impact.
- Deliver tailored product walkthroughs, demos and training, supported by practical guidance and best practice.
- Coordinate change-management activity that helps client teams move to WPP Open-enabled workflows, embeds new ways of working and sustains day-to-day adoption.
- Act as the primary enablement contact for the client portfolio, coordinating the adoption journey across client, account, regional, Product, Data and Analytics teams.
- Establish clear owners and follow-through for actions, maintain feedback loops, share learning across accounts and markets, and consolidate client evidence to inform product and roadmap priorities.
- Coordinate relevant cross-studio workstreams, pilots and joint initiatives across Media, Creative, Production, Commerce and other WPP capabilities.
- Surface, document and route product, data or technical blockers to the appropriate specialist teams, track progress and maintain alignment through resolution.
- Monitor adoption metrics, engagement levels and client satisfaction across the portfolio.
- Evidence measurable client value, identify trends and gaps, reassess adoption maturity and adjust priorities and adoption plans with regional Enablement leadership.
- Identify opportunities for deeper adoption, optimisation and new WPP Open use cases that create measurable client value and support growth and retention.
- Contribute to pitches where relevant, and develop enablement materials, case studies and success stories that evidence impact and can be reused across clients.
What we're looking for
- Experience in client enablement, customer success, change management or training within a technology or data-driven organisation.
- Strong understanding of technology and AI-enabled platforms and ability to act as a confident product advocate.
- Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders.
- Ability to work collaboratively across functions and manage multiple client priorities.
- Analytical mindset with the ability to interpret adoption data and translate insights into action.
Nice to have
- Familiarity with media planning and buying workflows.
Your team
Data, Tech, and Analytics (DTA) team, within the Global Client Solutions organisation
DTA is responsible for servicing clients with best-in-class data solutions, data strategy, analytics, technology and AI solutions to drive client growth.
Benefits
- Competitive medical, group retirement plans, vision, and dental insurance
- Significant paid time off
- Preferential partner discounts
- Employee mental health awareness days
Apply
Direct apply at wppmedia
Opens the job posting at wppmedia
About WPP Media
The trusted growth partner for the world's leading brands
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
Key facts
- Media and advertising
- AI-driven media operating unit
- Uses WPP Open and Open Intelligence
What they value
- Be Extraordinary
- Lead Optimistically
- Championing Growth and Development
- Create an Open environment built on trust and respect