Director, Head of Client Solutions, Europe
Job description
Client Solutions leader based in London to lead a small client solutions team in Europe and deliver enterprise solutions for banks, financial institutions and crypto-natives. The role works across product, engineering and integration to design and implement Ripple solutions.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · London, United Kingdom
- Languages
- English
What you'll do
- Act as a player coach, leading a small but mighty client solutions team in Europe
- Demonstrate extensive knowledge of Ripple products, including Custody, Stablecoin, Payments and Trading, effectively communicating the value propositions to Banks, Financial Institutions, and Crypto-Natives
- Collect business requirements, define scope, build designs and specifications
- Work with clients to understand where and how technology can assist them in meeting their objectives
- Own end-to-end RFx process on behalf of customer engagements
- Work closely with clients and internal teams to construct solution designs, cost estimates, and implementation plans spanning all systems involved
- Field queries, acting as the single point of contact for the new system, for both the client and internal teams for future designs, improvements, and strategic direction
- Own the product feedback loop from customer engagements
What we're looking for
- Experience leading Client solutions teams in Financial Services, Payments or Digital assets
- 10 years working experience in either a pre-sales position within a Fintech or Digital Assets company
- Possessing strong technical competence with a natural curiosity and willingness to delve into complex technologies
- Confident and concise communication with excellent presentation skills
- A demonstrable passion for Blockchain and the Crypto industry, whether professional or personal
- An analytical approach that intuitively connects the dots
- A proactive, self-starter approach with an interest and knowledge in Banking, Financial Services, or Fintech and crypto
- Out-of-the-box thinker, client advocate, and a doer
- Ability to work with Webhooks, REST APIs, and perform basic scripting tasks
Nice to have
- Bachelor's degree or equivalent experience preferred
- Knowledge and experience working with industry data standards (e.g., ACH, SWIFT, SEPA) is a plus
Your team
Client Solutions team in Europe
Benefits
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Apply
About Ripple
Building a world where value moves like information does today
Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world.
Mission
Improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world
Key facts
- Crypto solutions / digital assets
- Crypto solutions for financial institutions, businesses, governments and developers
- In-office collaboration for moments that matter, with managers and teams deciding which 10+ days a month they come in
What they value
- Do Your Best Work
- Customer centricity
- Every employee is a respected, valued, and empowered part of the team