Director, Product Strategy and Operations - Mexico
Level inferred from job title
Job description
Director-level Product Operations role reporting to the SVP Product, responsible for running the Product leadership team's operating system across strategy, portfolio planning, reporting, adoption insights, and monetization analysis. The role is remote in Mexico and requires hands-on leadership plus building AI agents and workflow automations.
At a glance
- Work mode
- Remote · Mexico
- Languages
- English – fluent
What you'll do
- Operate portfolio planning, product prioritization list and dashboard (internal: GPL), governance, dependencies, risks, and Product Business Reviews
- Own executive, SLT, and Board-level Product reporting
- Own Pendo strategy, instrumentation governance, dashboards, and adoption insights
- Operate PIM intake, prioritization, disposition, and customer close-loop practices
- Own the Customer Advisory Board operating model, agenda, insights, and follow-through
- Maintain use-case, capability, GPL, PMF, and package/SKU mappings
- Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis
- Improve existing planning, KPI, and reporting processes rather than automatically replacing them
- Build AI agents and workflows that automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work
- Act as a high-trust operating partner: identify weak evidence, force decisions, and ensure agreed actions close
What we're looking for
- Ideally a Product strategy and Product Operations judgment or similar Product Management background
- Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging
- Able to work directly with executives while still building analyses and operating mechanisms personally
- Demonstrated ability to use AI tooling and build practical agents or workflow automations
- Commercially minded and willing to challenge low-value activity
- Ability to work in a frequently synchronous way with Product Leadership and partner with team members globally
- Must be located in and authorized to work in Mexico
- Required to speak and write in English fluently
Your team
Product
Product leadership team, reporting directly to the SVP Product
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About JumpCloud
Intelligent, Secure IT.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
Mission
To secure the modern workforce by consolidating identity, device, and access management, providing intelligent, secure IT that scales from human users to autonomous AI agents.
Key facts
- IT management software
- Remote First company
- Teams in 15+ countries
- Conducts internal business in English
- Three core values, one of which is 'Build Connections'
What they value
- Build Connections