ET
Endear - Product Manager
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 5+ years
Job description
Product Manager at Endear responsible for owning product initiatives from discovery through launch for a modern CRM built for retail teams. The role is a hands-on individual contributor position focused on turning customer needs and business opportunities into impactful product experiences.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Pay
- USD 140,000 – 170,000 / year
What you'll do
- Take ownership of product initiatives from discovery through launch, making decisions around scope, priorities, and tradeoffs.
- Build a deep understanding of customers, their workflows, and the business problems being solved.
- Partner closely with Sales, Customer Experience, and Marketing to gather insights, align priorities, and identify opportunities for product improvement.
- Translate customer needs, business goals, and product data into clear priorities and actionable plans.
- Work closely with Design and Engineering to evaluate solutions, make product decisions, and deliver high-quality experiences.
- Define success metrics and take accountability for the customer and business outcomes of shipped features.
- Use AI to improve how product work gets done, including rapid prototyping, documentation, research synthesis, and workflow automation.
- Independently own meaningful areas of the product roadmap, driving decisions and measurable outcomes within the broader product strategy.
- Deliver product improvements that increase adoption, engagement, customer value, and business performance.
- Establish strong feedback loops across customers, Sales, CX, Marketing, Design, and Engineering to inform ongoing product decisions.
- Build repeatable, AI-powered workflows that help the product team operate more efficiently and ship faster.
- Become a trusted cross-functional partner who brings clarity to complex problems and drives alignment around priorities and decisions.
What we're looking for
- Approximately 5+ years of product management experience, ideally building customer-facing software or B2B SaaS products.
- Independently owning product initiatives, including discovery, prioritization, decision-making, execution, and measuring outcomes.
- Making product decisions that balance customer needs, business goals, and technical constraints.
- Demonstrating measurable business impact through products or features shipped.
- Working cross-functionally with Sales, Customer Experience, Marketing, Design, and Engineering to align stakeholders and drive initiatives forward.
- Conducting customer discovery, synthesizing feedback, and using qualitative and quantitative data to inform product decisions.
- Defining success metrics, evaluating product performance, and using insights to guide prioritization and iteration.
- Operating effectively in ambiguous, fast-moving environments where priorities evolve.
- Strong AI fluency through practical applications, such as building functional prototypes with AI, automating product documentation and requirements, creating AI-powered workflows, using AI to accelerate research synthesis and product decision-making, and evaluating AI-generated output critically.
- Comfortable owning product decisions and being accountable for outcomes, not just execution.
- Able to operate independently, navigate ambiguity, and make sound decisions without needing constant direction.
- Thinks commercially and understands how product decisions connect to customer value, adoption, retention, and business growth.
- Comfortable challenging assumptions, prioritizing competing needs, and communicating tradeoffs clearly.
- Highly fluent in AI and actively looks for opportunities to automate work, build prototypes, and improve how teams operate.
- Moves quickly, experiments often, and knows when to gather more information versus when to make a decision.
- Cares deeply about understanding customers and solving the right problems.
- Available for the all-team standup every Monday at 8:00 AM Pacific.
Nice to have
- Experience with retail technology, e-commerce, CRM, mobile-first products, or AI-powered experiences.
Your team
Product organization
Works across three product areas: AI, IRL (in real life), and Core Flows. Collaborates closely with Product, Design, and Engineering while working across the business.
Benefits
- Base Salary: $140,000-$170,000
- Fully remote, US-based team
- Comprehensive healthcare (medical, dental, vision)
- Co-working or home office stipend
- Flexible PTO and unlimited vacation
- Opportunity to shape foundational product work in a transformative industry
How to get hired
- 1Recruiter Screen
- 2Behavioral Interview with the Hiring Manager + Co-Founder
- 3Panel interview with key Product and Engineering team members
- 4Final conversation with Co-Founder + CTO
- 5Offer
Apply
About Endear
The first modern CRM for retail teams, starting with the frontline
Endear builds software that helps retail teams build stronger customer relationships through thoughtful, intuitive technology. From clienteling and customer capture to appointments and in-store experiences, Endear gives brands the tools they need to create more personal interactions and drive measurable growth. Endear is evolving into an increasingly AI-first product built around how modern retail teams actually work.
Key facts
- Retail CRM software
- Works with brands like Gorjana, Reformation, and Alo Yoga
- Product organization works across three product areas: AI, IRL (in real life), and Core Flows
- Fully remote, US-based team
- All-team standup every Monday at 8:00 AM Pacific
Partners & customers
GorjanaReformationAlo Yoga
What they value
- Customer First
- Take Ownership
- Enable Autonomy
- Under Promise, Over Deliver
- Innovate & Deliver Value Quickly