Engineering Manager (Platform - Application Excellence)
Job description
An Engineering Manager role leading the Application Excellence (AppEx) team within Paddle's Platform group, focused on improving internal developer experience, golden paths, self-serve tooling and removing operational friction.
At a glance
- Work mode
- Remote
What you'll do
- Lead the team to deliver initiatives to a high standard, from concept and planning through to rollout, working closely with engineers and stakeholders across the organization
- Own developer productivity and internal developer experience as outcomes you lead
- Listen across the organization, synthesize feedback, and build buy-in before committing the team to a direction, then own a clear, well-argued roadmap for sustainable impact
- Coordinate across team boundaries, including with SRE, Security, Principal Engineers, and leadership, influencing without relying on authority
- Manage and coach your engineers, enabling their personal and professional growth and high-impact team performance
- Stay hands-on and technically credible, contributing to code and reviews, while focusing on direction, alignment, and unblocking the team
- Oversee the team's technical decisions and contribute to the Platform group's technical strategy
- Look after the team's shared libraries and tools, maintaining code relied upon by dozens of other services, leading its upkeep and safe rollout to benefit the entire engineering organization
- Drive improvements to group processes, developer experience, and the reliability and scalability of a high-traffic, event-driven system, with autonomy to change what isn't working
What we're looking for
- Significant experience as a senior engineer on complex, large-scale, cloud-based systems (Go a plus), including time on Platform or Internal Developer Experience teams
- Management experience with several direct reports (2+ years) at at least two places, and a genuine passion for developing people
- Excited by and have specific experience building products for internal stakeholders and developers
- Excellent at building trust and alignment: gather and synthesise feedback, communicate a clear rationale, and bring people with you before executing; can read a room and adapt
- Hold your plans loosely: form strong views from evidence, update them readily with new information, and are comfortable being wrong
- Thrive in ambiguity, shaping loosely-defined problems into a clear, sequenced path while still moving at pace
- Strong, demonstrable understanding of what makes a high-performing and sustainable engineering team
- Proactive and take ownership, while staying self-aware and always pushing to get better
Your team
Application Excellence (AppEx)
One of two teams in the wider Platform group, alongside SRE. AppEx exists to make Paddle's engineers faster and more effective: improving the internal developer experience, establishing golden paths and best practices, building self-serve tooling, and removing operational friction so product teams can focus on their domains.
Benefits
- Competitive salaries
- Stock options
- Retirement plans
- Private healthcare
- Well-being initiatives
- Unlimited holidays
- Enhanced parental leave
- Ongoing investment in learning and personal development
- Annual learning fund
- Regular internal and external training
Apply
About Paddle
Merchant of Record for digital product companies
Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all, way better.
Key facts
- Payments infrastructure / Merchant of Record
- Backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North
- Serve over 5000 software sellers in 245 territories globally
- Digital-first company—you can work remotely, from one of our stylish hubs, or a mix of both
What they value
- Paddle for others
- Paddle together
- Paddle simply