D
Enterprise Customer Success Manager (French Speaking)
Contract type
Ongoing
Work mode
Hybrid · Paris, France
Experience
Mid-level · 3+ years
Job description
Enterprise Customer Success Manager at Datadog responsible for driving product adoption and building relationships with the company's largest and most strategic customers. The role focuses on relationship management and identifying growth opportunities within enterprise accounts.
At a glance
- Employment
- Full-time
- Work mode
- Hybrid · Paris, France
- Languages
- French – fluent, English – fluent
What you'll do
- Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with Enterprise customers
- Proactively build relationships with customers to achieve loyalty and advocacy within their organization
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
- Own and project manage the on-boarding process for new customers
- Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
- Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
- Align customers technical and business objectives to platform offerings with demonstrated understanding of observability and security platforms
What we're looking for
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
- Fluent in written and spoken French and English
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Apply
About Datadog
The leading observability and security platform for the AI era
Datadog provides businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders.
Key facts
- Observability and security platform
- Trusted globally by Fortune 500 companies and high-growth AI leaders
- Operates as a hybrid workplace