Escrow Analysis Specialist I
Job description
The Escrow Analysis Specialist I performs escrow analysis for a mortgage servicing department, ensuring compliance with federal and private investor guidelines and internal service level agreements. The role supports client inquiries, audits, and departmental research on complex loan-level issues.
At a glance
- Work mode
- Remote
What you'll do
- Maintains the workflow volume for the Escrow Analysis department to meet internal and private investor Service Level Agreements (SLA)
- Handles escalated loan level issues and provides departmental research assistance for complex issues to support client inquiries and various departments
- Works with management to ensure that internal and external audits are completed in a timely and accurate manner
- Performs individual escrow analysis as requested by other departments
- Reviews mass analysis for anomalies and ensures accurate and timely analysis per RESPA requirements
- Works with the Manager to document, communicate, and implement changes in policy and procedures
- Identifies areas for improvement and efficiency
- Carries out responsibilities in accordance with the organization's policies and applicable laws and regulations
- Completes required training courses in a timely manner
What we're looking for
- Excellent attention to detail
- Ability to multi-task and consistently meet multiple deadlines
- Strong verbal and written communication skills
- Ability to work in a team environment
- Strong customer-service orientation
- Ability to use good judgment
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision
- Ability to deal with problems involving a few concrete variables in standardized situations
- High school diploma or general education degree (GED) required
- Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook)
Nice to have
- BKFS MSP or Sagent experience and/or training in any of the following workstations: Escrow Analysis, Tax, Hazard Insurance and MIP/PMI
- Previous experience with MSP, Black Knight/LPS, and Sagent
Your team
Escrow Analysis department
Benefits
- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
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About Selene
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.
Mission
To provide amazing client and borrower experiences.
Key facts
- 2007
- Financial services
- Multiple-lines business financial services firm
- Includes a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company
- Office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT
- Founded in 2007 to address needs in the mortgage industry
What they value
- Adaptability
- Business Ethics
- Communications
- Customer Service
- Dependability
- Teamwork