External Partnerships & Engagement Manager
Job description
External Partnerships & Engagement Manager on Monzo's Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team, managing a portfolio of external partnerships that bring specialist expertise and support to vulnerable customers. The role translates partner insight and lived experience into improvements across Monzo's products, services and customer journeys.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · UK
- Pay
- GBP 41,300 – 52,250 / year
What you'll do
- Own the end-to-end portfolio of VAIB external partnerships, from identifying strategic opportunities to onboarding, ongoing relationship management, and appropriate exits.
- Continuously evaluate partnership performance using data and operational feedback, clearly reporting successes and confidently acting to strengthen or stop underperforming relationships.
- Partner with Supplier Operations to conduct robust due diligence, ensuring all external relationships strictly adhere to Monzo's risk, governance, and regulatory expectations.
- Leverage specialist partner knowledge to identify opportunities and drive tangible improvements across vulnerable customer journeys, products, and support strategies.
- Own the Signposting Standard and collaborate with the Research team to capture lived experiences, turning best-practice insights into clear cross-functional recommendations.
- Plan external awareness campaigns, host expert listening sessions, and collaborate with Public Policy and Communications to amplify Monzo's impact and support media activity.
What we're looking for
- Deep understanding of VAIB principles and the barriers vulnerable customers face, driven by a strong commitment to improving customer outcomes through meaningful external collaboration.
- Proven experience managing external relationships, going beyond relationship-building to set clear objectives, build trust, and hold both internal and external stakeholders accountable for delivering measurable benefits.
- Experience evaluating partnership effectiveness using data and customer feedback, and highly skilled at translating external expertise and lived experiences into practical, actionable recommendations for teams across Monzo.
- Strong grasp of due diligence and risk management, ensuring all external partnerships are supported by rigorous governance and robust, accurate documentation.
- A highly organised problem-solver capable of managing multiple competing priorities, confidently navigating challenging stakeholder conversations, and proactively course-correcting when partnerships fail to deliver their intended value.
Your team
Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team
Dedicated to breaking down barriers across the bank, making sure that whether a customer is vulnerable, disabled, excluded, or experiencing a bereavement, they get a product and a service that is empathetic, accessible, and built entirely with them in mind.
Benefits
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup
- £41,300-52,250 + Incentive Awards tied to your performance + equity
- Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
- £1,000 learning budget each year to use on books, training courses and conferences
- Plus lots more
How to get hired
- 1Recruiter call (25 minutes)
- 2Values & Behaviours Interview (60 minutes)
- 3Role Specific Interview (60 minutes)
Apply
About Monzo
We're on a mission to make money work for everyone.
Monzo started as a prepaid card and its product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, Monzo offers joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK. UK customers can also save, invest and combine their pensions with Monzo.
Mission
Making money work for everyone.
Key facts
- Banking
- Started as a prepaid card
- Product offering has grown a lot in the last 10 years in the UK
- Offers personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK
- UK customers can save, invest and combine their pensions with Monzo
- Known for hot coral cards and a get-paid-early feature
- Award winning customer service