Forward Deployed Engineer - Agents(Remote)
Job description
A Forward Deployed Engineer - Agents at Level AI leads the end-to-end implementation of AI Virtual Agents and CX automation workflows for enterprise customers. The role is highly technical and customer-facing, translating business requirements into production-ready agent deployments.
At a glance
- Work mode
- Remote
What you'll do
- Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization
- Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes
- Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance
- Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms)
- Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines
- Translate customer needs into clear implementation plans and documentation
- Run tight feedback loops with Engineering and Product to improve platform capabilities
- Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable, best-in-class deployments
What we're looking for
- 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar)
- Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end
- Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration
- Ability to communicate with senior technical stakeholders and translate requirements into execution plans
- Comfortable operating in fast-moving, ambiguous environments
- Comfortable working in EST hours (3:30 AM IST)
Nice to have
- Experience building with LLMs or AI agents (prompting, evaluation, guardrails, workflow design)
- Experience integrating enterprise SaaS systems (CRM, ticketing, data pipelines) with attention to security and compliance
- Computer Science, Engineering, or Math degree (or equivalent experience)
- Strong product instincts - ability to define success metrics and contribute customer insights to product evolution
Apply
About Level AI
AI-native CX platform
Level AI is transforming how enterprises understand and engage with their customers. Our AI-native CX platform combines conversation intelligence, real-time agent guidance, and AI Virtual Agents to help brands deliver exceptional customer experiences at scale. Leading enterprises use Level AI to automate routine interactions, coach agents in real time, and unlock insights from customer conversations across voice, chat, email, and messaging channels.
Key facts
- Customer experience AI / SaaS
- Backed by Battery Ventures, ENIAC, and leading AI operators from Amazon Alexa, Google, and Meta
- Building the future of customer experience powered by agentic AI and specialized language models (SLMs)
- Operates with urgency, ownership, and a deep customer-first mindset
Partners & customers
What they value
- Urgency
- Ownership
- Customer-first mindset