French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria
Job description
A French-speaking customer support role for Fitbit wearable fitness technology and wellness devices, based in Bulgaria. The specialist supports French-speaking users with technical troubleshooting, product education and CRM documentation.
At a glance
- Work mode
- Remote · Bulgaria
- Languages
- French – fluent, English – fluent
What you'll do
- Provide world-class support to French-speaking users of wearable fitness technology and wellness ecosystem devices
- Troubleshoot technical issues related to Fitbit hardware, mobile application synchronization, and fitness tracking software
- Educate customers on health features, personalized wellness insights, and fitness goal tracking to enhance their user experience
- Maintain a high level of customer satisfaction by delivering professional, empathetic, and efficient communication
- Document customer interactions accurately within the CRM to ensure continuous product improvement within the wellness sector
- Collaborate with international teams to stay updated on the latest fitness and wellness industry trends and software updates
- Contribute to the positive brand reputation of our client by acting as a brand ambassador for their health-focused technology
What we're looking for
- Native or fluent French (spoken and written)
- Proficiency in English to effectively interact with our global team
- A genuine passion for the fitness, health, and wellness industry
- Exceptional problem-solving skills and technical aptitude for consumer electronics
- A customer-centric mindset with the ability to handle inquiries with patience and clarity
- Valid EU passport (mandatory)
Benefits
Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
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About Mercier Consultancy Group
A premier international staffing firm, recognized as a leader in European recruitment and specialized BPO solutions
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized BPO solutions. We take pride in connecting world-class talent with industry-leading brands, consistently delivering excellence in professional placement.
Key facts
- Staffing and recruitment
- Recognized as a leader in European recruitment and specialized BPO solutions
- Connects world-class talent with industry-leading brands