German Speaking Solutions Consultant - Work In Sofia, Bulgaria
Job description
A German Speaking Solutions Consultant role in Bulgaria providing high-level customer support to German-speaking clients within the Customer Support Services sector. It is a client-facing support position focused on resolving queries and meeting quality and speed KPIs.
At a glance
- Work mode
- Remote · Sofia, Bulgaria
- Languages
- German – fluent, English
What you'll do
- Provide expert, high-level support to German-speaking clients, ensuring satisfaction within the Customer Support Services industry.
- Analyze complex customer queries and provide effective, timely, and professional solutions.
- Maintain accurate documentation of all customer interactions and technical solutions provided.
- Collaborate with internal departments to streamline support processes and improve service quality.
- Represent our client's brand with the highest level of professionalism and linguistic precision.
- Identify potential service improvements to enhance the overall customer experience in the German market.
- Achieve individual and team-based KPIs focused on quality, speed, and accuracy in customer assistance.
What we're looking for
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Previous experience in Customer Support Services or a similar client-facing role.
- Strong problem-solving skills and the ability to work independently in a fast-paced environment.
- Excellent communication skills, both in German and English.
- A genuine passion for delivering exceptional service as a German Speaking Solutions Consultant.
Benefits
Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
- Competitive Monthly Salary.
- Fully Paid Training to ensure your success in the Customer Support Services industry.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, hotel) for those seeking jobs in Bulgaria.
- Monthly Performance Bonus.
- And Much More...
Apply
About Mercier Consultancy Group
A premier international staffing firm dedicated to connecting top-tier talent with world-class organizations.
Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European recruitment, we specialize in identifying high-caliber professionals for the competitive Customer Support Services sector.
Key facts
- Staffing and recruitment
- Leader in European recruitment
- Specializes in the Customer Support Services sector