PA
Gestionnaire billetterie Racing 92
Contract type
Ongoing
Work mode
On-site · Le Plessis-Robinson, France · Colombes, France · Nanterre, France · Créteil, France
Experience
3 years
Job description
The role covers operational management of ticketing for Racing 92 rugby matches and other events, plus customer service and coordination with internal and external stakeholders.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- On-site · Le Plessis-Robinson, France · Colombes, France · Nanterre, France · Créteil, France
- Languages
- English – professional, French
What you'll do
- Configure the ticketing solution and seating plans with the ticketing manager and technical providers
- Administer and optimise capacities and quotas allocated to the different sales channels
- Process and enter orders for tickets, subscriptions and related services across online and other distribution channels
- Coordinate ticket distribution with internal teams and external contacts
- Help define and implement the marketing strategy for the offer (products, pricing, promotions)
- Produce and analyse post-match ticketing reports
- Handle customer service and respond to club ticketing requests and complaints during sales periods
- Be operationally present on home match days for dispute handling and sales (dispute and sales windows, coordination with dispute agents, invitation pick-up)
- Make recommendations to improve the customer experience for online and internal/external channel sales
- Proactively track the allocation and availability of quotas to the different channels (intermediated ticketing sales, hospitality, partnerships, Racing 92 and visiting clubs, Ligue Nationale de Rugby, etc.)
- Collaborate with marketing teams to synchronise sales and related communications and with operational teams by sharing event fill-rate tracking
What we're looking for
- Ability to work with ticketing software
- Understanding of how a sporting event is organised and operates
- Command of customer relationship principles
- Works autonomously, with organisation and rigour
- Organisation and prioritisation of tasks and requests
- Adapt workload to deadlines (sales launches, matches)
- Excellent communication skills and listening ability
- Ability to work in a group and with the club's other departments
- Ability to work under pressure and manage emergency situations
- Proactive in seeking and sharing information without waiting to be asked
- Degree in management, commerce or marketing, potentially applied to the sports sector
- Professional English proficiency, spoken and written
Nice to have
- A first experience in ticketing or sports events would be appreciated
Benefits
- Employee status, 39 hours
- 50% coverage of the Navigo pass
- Company restaurant
- Company health insurance
- Permanent full-time contract starting November 2026
Apply
About Plenitude Arena
The largest arena in Europe, hosting concerts, shows, special events and sporting events.
A modern, innovative arena that has doubled its number of events and their diversity since opening in October 2017 with the Rolling Stones.
Mission
To host a wide range of events with exceptional modularity and quality welcome for clients, providers and staff.
Key facts
- Nanterre, France
- Hosts Racing 92 professional rugby club matches
- Inaugurated in October 2017 with the Rolling Stones
Partners & customers
Racing 92Ligue Nationale de Rugby