Global Renewals Operations Manager
Job description
The Renewal Operations Analyst supports Anaplan's renewals business by building operational processes, conducting data-driven analysis, and preparing forecasts and business review materials. The role is cross-functional and focused on predictable revenue growth.
At a glance
- Employment
- Full-time
- Work mode
- Remote
- Languages
- English
What you'll do
- Develop and implement operational processes that bring rigor and consistency to the renewals business, aligned to overall revenue targets and business objectives
- Conduct data-driven analysis to identify churn trends and revenue growth opportunities, translating insights into actionable recommendations and process improvements
- Support annual planning activities — including territory design, target setting, and organizational planning — in close collaboration with CS Operations and FinOps
- Prepare reports and presentations for weekly forecasts and business review decks, distilling complex data into clear narratives for executive audiences
- Build and maintain strong cross-functional relationships to ensure seamless coordination and strategic alignment across day-to-day renewal operations
- Support the governance and continuous optimization of sales stages, pipeline hygiene, and selling effectiveness within the renewal sales motion
- Contribute to the development and adoption of AI-supported analytics, and help drive new AI-enabled capabilities that enhance renewals execution
- Champion continuous improvement initiatives, ensuring consistent implementation of sales programs and process changes across the business
What we're looking for
- Bachelor's degree or equivalent experience required; background in Mathematics, Finance, Accounting, or a similar field preferred
- 5+ years of experience in Revenue Operations, Renewal Operations, Customer Success Operations, Business Analytics, or a similar role
- Proven track record of success in an operations role within a high-growth SaaS or technology company
- Strong communication skills in English, with experience crafting narratives for various audiences
- Solid analytical background with hands-on experience using BI and analytics tools, and the ability to learn and leverage our in-house platform
- Intermediate to advanced proficiency in Salesforce, CPQ, and Excel
- Demonstrated ability to manage complex multi-stakeholder
Nice to have
- An inquisitive, detail-oriented mindset with a proactive approach to identifying and solving problems
- Comfort operating with autonomy in a fast-paced, constantly evolving environment
- Experience exploring and implementing AI-powered tools and solutions to improve operational workflows
- Ability to manage multiple priorities and deadlines in parallel without sacrificing quality
Your team
Renewals Operations
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About Anaplan
AI-infused scenario planning and analysis platform
Anaplan is a team of innovators focused on optimizing business decision-making through its leading AI-infused scenario planning and analysis platform. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Mission
Optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market
Key facts
- technology
- 2,400+ global companies rely on our best-in-class platform
- Customers rank among the who's who in the Fortune 50
Partners & customers
What they value
- Diversity of thought and ideas
- Behave like leaders regardless of title
- Committed to achieving ambitious goals
- Celebrating our wins
- Strategy-led
- Values-based
- Disciplined in execution