M
Global Support Manager
Contract type
Ongoing
Work mode
Remote
Experience
Junior / entry level · 1+ years
Job description
The Global Support Manager manages and develops relationships with existing publishers, maximizing revenue through account optimization and upselling while minimizing churn. The role supports portfolio performance and publisher satisfaction to meet revenue and margin targets.
At a glance
- Work mode
- Remote
- Languages
- Ukrainian – fluent, English – fluent
What you'll do
- Provide timely and high-quality support to existing publishers
- Identify and resolve technical and operational issues
- Analyze publisher performance and implement optimizations to increase revenue
- Identify and execute upselling opportunities for MGID products
- Maintain accurate records of activities in HubSpot
What we're looking for
- 1+ years of experience in digital advertising, account management, publisher support, or a related field
- Ability to build and maintain strong relationships with publishers, identify growth opportunities, and manage multiple accounts effectively
- Knowledge of digital advertising, website monetization, and key performance metrics (Revenue, RPM, CPM, Margin)
- Experience with CRM systems (preferably HubSpot), data analysis, reporting, and account optimization
- Strong communication and problem-solving skills, with a proactive and results-oriented approach
- Ukrainian — fluent
- English — fluent
Nice to have
- Bachelor's degree in Business, Marketing, Economics, or a related field is preferred
- Experience working with publishers, website owners, or advertising networks
- Understanding of programmatic advertising, Google Ad Manager, and AdSense
- Experience in website monetization and revenue optimization
- Familiarity with HubSpot, Google Analytics, or similar tools
- Experience in upselling and identifying account growth opportunities
- Knowledge of additional foreign languages
Apply
Direct apply at MGID
Opens the job posting at MGID
About MGID
Global native advertising platform
MGID is a global native advertising platform that helps brands reach unique local audiences at scale. It enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences.
Mission
Empower brands and publishers to collaborate transparently through privacy-first targeting technology
Key facts
- native advertising
- Global native advertising platform
- Privacy-first targeting technology
- Helps brands reach unique local audiences at scale
What they value
- Results-driven culture
- Passion for AdTech
- Innovation
- Human focus
- Honesty
- Transparency
- Empathy