Go Live Engineer
Job description
A Go Live Engineer role on Nerdio's technical team, supporting EMEA partners and MSPs with Azure Virtual Desktop deployments, troubleshooting, and technical demos.
At a glance
- Work mode
- Remote
What you'll do
- Work closely with Partner Sales Managers (PSMs) to support sales with highly technical Microsoft Channel Partners and MSPs
- Help Nerdio partners with their first several account implementations
- Assist fellow Nerdio Support Engineers with trouble tickets and problem solving
- Collaborate with technical team members to maintain, design, and enhance current tools and processes
- Contribute to technical knowledge base and documentation
- Contribute to the creative process of product enhancements and new features
- Collaboration towards creating meaningful metrics towards go lives, partner implementation and MRR goals
What we're looking for
- Prior AVD deployments
- Experience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS)
- Excellent troubleshooting skills
- Fast-paced mentality and able to make decisions quickly
- Works with a sense of high urgency
- Comfortable with and able to work and deliver excellent results within short cycle times
- Comfortable working with highly technical customers
- Tolerates a high degree of uncertainty and change
- Experience conducting technical product demos
- Experience with virtualization technologies, preferably Azure Virtual Desktop
- Microsoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)
- Firewalls, VPNs, and TCP/IP networking
- Shared storage systems (i.e., SAN, NAS)
- Project management and planning experience
- High degree of empathy and creativity with end users/partners
- Competent understanding of networking layers and resources
- Completed a degree in computer science, engineering or a related discipline
Nice to have
- AZ-104 certification - Microsoft Azure Administrator
- AZ-140 certification - Configuring and Operating Microsoft Azure Virtual Desktop
Your team
Technical team
Technical team supporting the EMEA area, working with Partner Sales Managers, partners and MSPs
Benefits
- Competitive Base + Incentive Plan
- Stock Options
- Health and Welfare Plans
- Life and Disability Plans
- Retirement Plan
- Unlimited Flexible Paid Time Off......including your birthday off!
- Collaborative Team Culture
Apply
About Nerdio
Adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune
Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation. Leveraging Nerdio, partners can manage customers' cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful moni
Key facts
- Fast-moving, nimble company
- Part of the AVD transformation that Microsoft and Nerdio are leading
Partners & customers
What they value
- Collaborative
- Empathetic
- Driven