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Growth Key Account Manager - 100% Remote (m/f/d)

Digistore
Contract type
Ongoing
Work mode
Remote · Germany, many European countries
Experience
Mid-level · 2+ years

Job description

Growth Key Account Manager responsible for long-term support and growth of VIP customers of Digistore24's software and online marketing platform.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · Germany, many European countries
Languages
German – C2, English – B2
Pay
EUR 45,000 – 60,000 / year

What you'll do

  • Directly contribute to revenue growth of Digistore24 and its VIP customers
  • Manage a fixed customer portfolio with long-term relationships, business reviews and calls
  • Become a specialist for online marketing and software applications and answer feature questions
  • Proactively advise customers on features to increase their sales based on sales trend, funnel and performance analyses
  • Monitor accounts, analyze revenue declines and find solutions; handle bug reports and feature requests
  • Represent Digistore24 at international VIP customer events, business lunches and trade fairs

What we're looking for

  • Confident, strong personality comfortable dealing with people at all hierarchy levels, including negotiations
  • Precise, recipient-friendly communication and conflict de-escalation skills
  • At least two years of experience in account management
  • At least one year working in a technical environment
  • Structured, reliable and able to set priorities independently, also under stress
  • Fluent German (C2) and English (at least B2) in speaking and writing

Nice to have

  • Basic knowledge of HTML and CSS
  • Experience in online marketing

Benefits

  • 100% remote work from home with stable internet connection
  • Permanent employment possible while residing outside Germany in many European countries
  • Work up to 170 days per year from EU countries
  • Use partner coworking spaces up to 3 days per week
  • 30 vacation days on a full-time basis
  • Flexible working hours model in coordination with the team
  • Individual development based on your strengths
  • Flat hierarchies and short decision paths
  • Modern equipment provided
  • Team lunches with Lieferando credit
  • Team events across Europe
  • Monthly one-on-one meetings with team leadership

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About the company

We shape the digital future

Fast-growing technology company with around 200 employees from over 40 countries offering a platform for digital products.

Mission

Support people worldwide in sharing their knowledge online and building their own successful business.

Key facts

  • rund 200
  • One of Germany's top IT companies
  • Around 200 highly motivated employees
  • People from over 40 different countries work together
  • No external investors; everything earned is reinvested

Partners & customers

Lieferando

What they value

  • We are doers, not big talkers
  • We love to perform
  • Ownership, autonomy and direct feedback instead of micromanagement