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GTM Operations Manager
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 3+ years
Job description
A hands-on GTM Operations Manager role at RevenueCat, building and improving the workflows that connect go-to-market teams across Sales, Marketing, and Customer Growth. The role focuses on lead handoffs, lifecycle execution, data quality, automation, and reporting.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
What you'll do
- Own selected GTM workflows end-to-end, translating a business problem into a practical solution, agreeing how success will be measured, building and testing it, and staying responsible after launch
- Make lead and account handoffs dependable by building and improving enrichment, qualification, routing, alerts, and follow-up visibility, ensuring important signals reach a named owner and missed or failed handoffs are visible
- Put lifecycle programs into production, partnering with Marketing and Customer Growth on audience definitions, triggers, exclusions, data syncs, campaign QA, and measurement, and turning repeatable requests into workflows and templates
- Keep data connected and usable by tracing how account, contact, and product-usage data moves between systems, investigating stale records, duplicates, mismatched relationships, and failed syncs
- Build automation that holds up in everyday use, testing realistic scenarios and edge cases, monitoring failures, and making recovery clear
- Use AI where it improves the work, building or improving workflows for enrichment, research, qualification, and quality checks, evaluating output and measuring impact
- Make what you build understandable and useful by documenting workflows, enabling users, gathering feedback, improving adoption, and keeping documentation current
- Make operational performance visible by building and maintaining reports on workflow health, handoff gaps, campaign execution, and adoption
What we're looking for
- 3+ years of hands-on experience in GTM, revenue, marketing, sales, or customer operations
- Practical Salesforce experience: understanding objects, relationships, fields, flows, and how data moves through the system, having built or changed things yourself
- Experience building in a marketing automation platform such as Customer.io, HubSpot, Marketo, Braze, or Iterable, including segmentation, triggers, and integrations
- Experience building something useful with AI, able to explain the problem, contribution, how the result was checked, what failed, and what changed
- Strong troubleshooting and analytical judgment, able to trace a problem across systems, check assumptions against data, and distinguish a symptom from its cause
- Ownership and follow-through: able to take an agreed problem, work through ambiguity, communicate tradeoffs, and deliver without needing every step assigned
- Clear written communication: keeping stakeholders informed, documenting decisions, and explaining technical problems in actionable language
- Care for the details, thinking about the wrong audience, missing record, duplicate trigger, or failed handoff before it becomes someone else's problem
- Learning agility and adaptability: transferring knowledge to unfamiliar tools and adjusting plans when priorities change while keeping commitments and stakeholders informed
Nice to have
- Have worked in a product-led or usage-based business with both self-service and Sales-assisted customers
- Have connected CRM, marketing automation, customer-success, or product-usage systems
- Can use SQL, APIs, webhooks, or lightweight scripts to investigate data and connect tools
- Have improved adoption of an internal tool or replaced repeated manual work with a maintained workflow
- Have supported customer onboarding, product adoption, lifecycle education, or account-coverage programs
Your team
GTM Operations
An existing GTM Operations team working closely with Sales systems and Marketing and customer-lifecycle systems
Benefits
- Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
- 10-year window to exercise vested equity options
- A fully remote environment designed around autonomy and flexibility
- 4-5 weeks of flexible time off annually
- Paid desk at a co-working space
- Workspace budget and continuous learning stipend
Apply
Direct apply at RevenueCat
Opens the job posting at RevenueCat
About RevenueCat
The default monetization platform for mobile
RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, they have grown into the default monetization platform for mobile, present in 50%+ of newly shipped subscription apps, processing $16B+ in annual purchase volume, and helping everyone from a solo developer to the OpenAI mobile team understand and grow their revenue.
Key facts
- 150+ people
- Mobile app monetization infrastructure
- Graduated from YC's S18 batch
- In 50%+ of newly shipped subscription apps
- Processes $16B+ in annual purchase volume
- Remote-first team of 150+ people across 25+ countries
- Series C startup backed by top-tier investors, including Y Combinator
Partners & customers
Y CombinatorOpenAI
What they value
- Customer Obsession
- Always Be Shipping
- Own It
- Balance