SG
Hörakustiker für audiologischen und technischen Support (m/w/d)
Contract type
Ongoing
Work mode
Remote · Fellbach, Germany
Experience
3 years
Job description
A customer-facing audiology support role advising hearing care professionals by phone on Phonak, Unitron and Hansaton hearing solutions, fitting software and technical issues.
At a glance
- Work mode
- Remote · Fellbach, Germany
- Languages
- German – very good, English – basic
What you'll do
- Advise hearing care professionals by phone throughout the day as a competent technical contact
- Consult on audiological and technical questions and solve concrete challenges directly in conversation
- Support questions on hearing aid fitting, products, fitting software, technical problems and fault diagnosis
- Accompany topics around repairs, complaints, ITE/in-the-ear solutions and remakes
- Handle written customer enquiries and document relevant information and solutions
- Deliver product training and internal trainings independently
- Collect market feedback and bring the perspective of hearing care professionals into the organisation
What we're looking for
- Completed training in hearing acoustics or training/degree in audiology or comparable qualification
- Solid audiological expertise and practical knowledge of hearing aids, fitting and typical technical issues
- Comfortable with intensive phone work and handling different enquiries one after another
- Ability to explain complex audiological or technical matters understandably and solution-oriented by phone
- Strong customer and service orientation, patience and communication skills
- Confident with digital applications and good software and technical affinity
- Very good German skills required
Nice to have
- Basic English skills are an advantage
Benefits
- Apply hearing acoustics experience in a new environment while staying close to audiology topics
- Part of a large, experienced team with regular professional exchange
- Insights into one of the world's leading hearing solution providers and its brands Phonak, Unitron and Hansaton
- Inclusive corporate culture supporting career and personal commitments
- Varied opportunities for professional and personal development
Apply
About Sonova Group
One of the world's leading providers of hearing solutions
One of the world's leading providers of hearing solutions, headquartered in Switzerland, with brands Phonak, Unitron and Hansaton.
Mission
To create an inclusive corporate culture where employees can combine a successful career with personal commitments and interests
Key facts
- Schweiz
- International company with diverse development opportunities
- Works with the brands Phonak, Unitron and Hansaton
What they value
- Inclusive corporate culture