Head of Operations (100 %)

Contract type

Ongoing

Work mode

Remote · Switzerland

Experience

Senior · 5+ years

Job description

Lead the administration team and own operational HR processes at a Swiss driving school group, ensuring smooth internal workflows.

Lead the administration team and ensure efficient workflows
Assign tasks, check results and follow up pending items
Identify organisational weaknesses and implement improvements independently
Ensure clear responsibilities, deputies and reliable internal communication
Operationally lead and support driving instructors and course instructors
Monitor absences, work performance and compliance with internal rules
Conduct employee discussions, resolve conflicts and enforce agreed measures
Own the entire recruiting process, conduct interviews and prepare personnel decisions
Handle employment contracts, personnel files and onboarding/offboarding
Ensure smooth cooperation between administration, customer service and instructors
Oversee the organisation of driving lessons, VKU and first-aid courses
Ensure customer concerns, cancellations and operational problems are resolved quickly
Work closely with the technology department to optimise and automate processes
Identify improvement potential from internal workflows and metrics
Ensure new processes and digital solutions are consistently implemented

Completed commercial education or recognised HR qualification
At least 5 years of relevant experience in administration, operations or HR
At least 2 years of proven leadership experience with personnel responsibility
Good knowledge of Swiss labour law and experience optimising administrative processes
Very good German, English and French skills, written and spoken
Very good MS Office skills and confident use of modern digital systems
Strong leadership, assertiveness and ability to decide independently
Structured, reliable, solution-oriented working style with high initiative

Administration

Administration team working with customer service, driving instructors and the technology department

Help shape a company expanding across Switzerland with over 54 locations
Young, dynamic company culture with short decision paths and flat hierarchies
Modern technologies, automation and artificial intelligence shape the work environment
High personal responsibility, real decision-making authority and room for own ideas
Collaboration with committed people from technology, marketing and administration
Attractive compensation and long-term prospects

Become part of Fahrschule SULI

One of the large and fastest-growing driving school organisations in Switzerland, with over 54 locations.

To offer driving students and employees a first-class service