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Healthcare Scheduling Coordinator
Contract type
Ongoing
Work mode
Remote · Philippines
Experience
Junior / entry level · 1+ years
Job description
SmartScale360 is hiring a US Healthcare Scheduling Coordinator to support U.S.-based home care clients by coordinating caregiver schedules, maintaining workforce coverage, and ensuring uninterrupted patient care. The role is fully remote for candidates based in the Philippines, working U.S. business hours.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Philippines
- Languages
- English
- Pay
- PHP 45,000 / month
What you'll do
- Coordinate caregiver schedules to ensure continuous patient coverage
- Monitor attendance, call-offs, and schedule adherence while resolving scheduling conflicts
- Fill open shifts by coordinating caregiver replacements and schedule changes
- Communicate with caregivers, patients, clients, and internal teams to provide scheduling updates and support
- Maintain accurate scheduling records using workforce management and scheduling platforms
- Generate scheduling, staffing, and attendance reports to support daily operations
- Support workforce management activities while ensuring service levels are maintained
- Track scheduling issues and proactively identify opportunities to improve operational efficiency
- Provide administrative support for daily scheduling and coordination activities
What we're looking for
- At least 1 year of experience in Healthcare Scheduling, Home Care Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or similar roles
- Experience supporting U.S. Healthcare, Home Care, Staffing, Healthcare BPO, or Medical accounts
- Excellent English communication skills (written and verbal)
- Strong organizational, multitasking, and problem-solving skills
- Experience using scheduling or workforce management software
- Ability to work independently in a remote environment
- Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
- Stable 100 Mbps internet connection
- Secondary internet connection, device, and power source as backup
- Must be available to work any day of the week
- Must be flexible to work U.S. business hours based on operational needs
Nice to have
- Experience supporting U.S. Home Care agencies
- Familiarity with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms
- Strong Microsoft Excel and reporting skills
Benefits
- Permanent remote work
- Competitive salary and performance bonuses
- Healthcare benefits
- Annual performance appraisal
- Career growth opportunities
- Work with established U.S.-based home care clients
- Supportive and collaborative remote team
- 10 Days PTO
Apply
About SmartScale360
Key facts
- Supports U.S.-based home care clients