Implementation Consultant - Housing
Job description
An Implementation Consultant role in NEC Software Solutions' Housing Team, specialising in the Service Charges Module of the NEC Housing Management System. The consultant configures and builds system modules and trains customers so they get the best experience possible.
At a glance
- Work mode
- Remote
What you'll do
- Offer expert guidance in implementing NEC Housing system modules – particularly Service Charges and/or Rent Analytics, with a focus on system configuration and build
- Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams, ensuring users feel confident and competent in using the system
- Provide excellent advice and best practice to current customers using NEC Housing
- Ensure that consultancy and training activities consistently achieve positive customer feedback
- Create and maintain training courses, user guides, and solution design manuals for customers and internal teams
- Collaborate with customers via Teams (including recorded sessions for training purposes) and adapt delivery styles to suit different audiences
- Stay up-to-date with the latest developments in Social Housing Management and incorporate these into training and consultancy
- Be flexible and available for occasional UK travel to customer or company sites when required
What we're looking for
- In-depth expertise in Service Charges and/or Rent Analytics processes using Housing Management Software
- Demonstrated experience in implementing Housing Management Systems or modules, with strong skills in configuration and build
- Proven ability to deliver high-quality training and consultancy services, achieving positive feedback from diverse audiences
- Strong communication and presentation skills, with the ability to simplify complex concepts for end users
- Proficiency in creating and maintaining training materials, including courses and solution design manuals
- Ability to manage multiple projects once proficient with our system
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK
Nice to have
- Experience in creating, configuring, and implementing wider NEC Housing system modules
- Familiarity with adult learning principles and training delivery best practices
Your team
Housing Team
The team has numerous contracts with customers who are upgrading, migrating, or implementing the NEC Housing Management System; new joiners shadow a highly skilled consultant until ready to work independently with customers on full end-to-end projects.
Benefits
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects
Apply
Direct apply at NECSWS
Opens the job posting at NECSWS
About NEC Software Solutions
NEC Software Solutions is part of global tech giant NEC Corporation. Its software helps dispatch ambulances, support families, keep trains on the move, locate missing people and test the hearing of newborn babies. It works with governments, hospitals, police forces, housing providers, local authorities and more.
Key facts
- 3,000+ employees
- Software
- Part of global tech giant NEC Corporation
- Works with governments, hospitals, police forces, housing providers, local authorities and more