Implementation Specialist

Health Hue Digital

Contract type

Ongoing

Work mode

Remote

Experience

Mid-level · 2+ years

Job description

Onboard new clinic accounts onto the Health Hue Hub platform, from kickoff to go-live, configuring their setup, migrating data and training their teams.

At a glance

Work mode: Remote

What you'll do

Run onboarding for new clinic accounts from kickoff to go-live
Configure services, providers, calendars, forms, payments and messaging
Plan and check data migrations from the clinic's previous software
Train owners, providers and front-desk staff on live calls
Keep a clear checklist and timeline for every launch, and share it with the clinic
Hand each account to client success with full notes on how it is set up

What we're looking for

2+ years in SaaS implementation, onboarding or technical account setup
Very organized: you can run several launches at once without dropping details
Comfortable with spreadsheets and moving data between systems
Patient, clear trainer for non-technical teams
Careful with sensitive information

Nice to have

Experience onboarding clinics, spas or other healthcare practices
Experience migrating data out of EMR, booking or CRM software
Familiarity with HIPAA or PHIPA requirements

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