E
Infrastructure Engineer
Contract type
Ongoing
Work mode
Remote · United Kingdom
Experience
Senior · 5+ years
Job description
An Infrastructure Engineer role at a managed IT services provider, supporting customer environments through remote support and regular customer-site work across infrastructure, Microsoft technologies, hardware, software and security.
At a glance
- Employment
- Full-time
- Work mode
- Remote · United Kingdom
- Languages
- English
- Pay
- GBP 30,000 – 40,000 / year
What you'll do
- Provide technical assistance to customers and act as a reliable point of contact.
- Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
- Manage support incidents and requests through the company's ticketing system.
- Provide customers with timely updates and ensure agreed service levels are maintained.
- Escalate critical technical problems to Management when appropriate.
- Review workload and priorities each day and take ownership of required actions.
- Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.
- Deploy, test, maintain and troubleshoot hardware and software.
- Accurately document technical work and maintain up-to-date service tickets.
- Take ownership of urgent incidents, whether handled remotely or at a customer site.
What we're looking for
- At least 5 years' experience in a relevant IT role.
- Cyber Essentials and GDPR security implementation (mandatory).
- Microsoft 365 and its core services, including Email, SharePoint, Teams and OneDrive (mandatory).
- Intune, RMM platforms and telephone/communications systems.
- Network infrastructure and connectivity, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
- Working collaboratively with external suppliers and technical service providers.
- IT processes, procedures and industry best practices.
- Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
- Azure administration and system implementations.
- Windows 10, Windows 11 and Mac.
- Client builds, imaging and deployment.
- Excellent written and verbal communication with a strong customer-service mindset.
- Strong analytical and troubleshooting skills and the ability to work independently.
Benefits
- £30,000 - £40,000 per annum depending on experience.
- 40 days' paid holiday annually.
Apply
About Emplyfy
An established technology organisation providing managed IT services to some of the market's most recognised companies.
Key facts
- Managed IT services
- Provides managed IT services to recognised companies