Integrations Engineer
Job description
Integrations Developer for Cloudbeds' Thailand market, responsible for diagnosing and fixing integration issues at the code level, hardening critical integrations, and building new integrations for Thai hoteliers. The role works closely with local integration partner MecX Tech and Cloudbeds' Integrations Product and Engineering teams.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Thailand
- Languages
- Thai – native or business-fluent, English – strong professional
What you'll do
- Become the engineering subject matter expert on Thailand integrations, starting with the MecX Tech portfolio: accounting (Carmen, FlowAccount), government guest reporting (TM30 / RR4), local payment gateways, door locks, ID and passport readers, and POS
- Investigate integration failures end to end across Cloudbeds APIs and webhooks, partner services, logs and data, and ship code-level fixes rather than workarounds
- Serve as the primary technical escalation point for Support and Onboarding on these integrations
- Work day-to-day with MecX Tech and other Thai development partners as a technical peer: joint debugging, code and design reviews, shared issue logs, release coordination, and clear technical specs for partner-built work
- Help bring the most business-critical integrations onto Cloudbeds-managed infrastructure and source control, with proper deployment, logging, monitoring, and alerting
- Use knowledge of C# to debug and diagnose issues within existing integrations, validate fixes with real customers, and build monitoring and tooling
- Create diagnostic tools, runbooks, and dashboards that let Support and Onboarding resolve common integration issues without escalation
- Turn recurring field issues into well-evidenced bug reports, API improvement requests and product feedback; advocate for the Thai market inside Cloudbeds
- Keep technical documentation, architecture notes, and knowledge base content current in both English and Thai
What we're looking for
- 4+ years building and supporting production integrations between third-party systems: REST APIs, webhooks, OAuth, JSON/XML payloads, data mapping, retries and error handling
- Professional experience with C# and MySQL is a must
- Comfortable reading and debugging code you didn't write
- Experience with cloud hosting (AWS preferred), Git-based workflows, CI/CD, logging and monitoring
- You've been on the hook for something that had to keep running
- Use AI coding and debugging tools as part of how you work, pick up unfamiliar systems quickly, and look for ways to automate the repetitive
- Native or business-fluent Thai plus strong professional English
- Comfortable as the senior technical person in your time zone, set your own priorities, and know when and how to escalate
- Able to explain technical root causes and trade-offs to engineers, product managers, support agents, and non-technical hotel staff alike
- Comfortable working alongside people from diverse cultures and backgrounds across many time zones
- Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship
Nice to have
- Python, JAVA, PHP, JS are a big plus
- Experience with hotel technology, such as PMS, channel managers, payment gateways, POS, door locks or hotel accounting systems
- Understanding night audit, revenue posting and how a hotel closes its day is a major plus
- Direct experience with Carmen Software, FlowAccount, or another hotel back-office or accounting platform
- Hands-on experience with TM30 / RR4 or other government guest reporting integrations
- Experience integrating Thai or APAC payment gateways (for example, 2C2P, KBank, SCB, KTB, PromptPay)
- Experience with Windows-hosted services, desktop agents, or on-premises hardware integrations (door locks, ID readers, POS)
- Prior experience at or with a Thai hospitality technology partner, reseller, or system integrator
- Experience with the Cloudbeds Open API or another PMS API
Your team
Integrations Team
Cloudbeds connects to hundreds of partners across payments, accounting, distribution, access control, guest experience and government reporting. Integrations Product and Engineering teams design those connections, partners build on the Open API, and Customer Success ensures hoteliers get the promised outcome. The role sits at the center of all three for the Thai market, with a direct line into how integrations are prioritized, built and supported across APAC.
Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
Apply
About Cloudbeds
Remote First, Remote Always
Cloudbeds' platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. Founded in 2012.
Mission
We're not just building software, we're transforming hospitality.
Key facts
- 650+ team members
- 2012
- Hospitality technology / software
- Platform powers hotels across 150 countries
- Processing billions in bookings annually
- Integrates with hundreds of partners
- Remote team across 40+ countries
- Team speaks 30+ languages
- Winner – Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplace® Certified (2024)
Partners & customers
What they value
- AI Smarts + Hospitality Hearts
- Inclusive Outlook
- Everyone is Welcome - A Culture of Inclusion