International Director of Member Services (Europe-Based)
Level inferred from job title
Job description
The International Director of Member Services coordinates an international team of Delegation Directors and the Employer Brand team, deploys services and programs from Headquarters, and plans and organizes the Association's main member meetings throughout the year.
At a glance
- Work mode
- Remote · Europe
- Languages
- English – fluent, French – fluent
What you'll do
- Coordinate the work of an international team composed of 12 Delegation Directors located throughout the world, some supported by coordinators, who assist members across the Association's 20 geographic delegations
- Help deploy services and programs initiated by Headquarters and prepare and implement the local action plans decided within each delegation
- Coordinate the work of the Employer Brand team, composed of 2 people
- Plan and organize all the Association's main member meetings throughout the year, including national or regional delegation meetings and business-specific meetings for chefs, sales teams and human resources teams, and be accountable for their proper execution
What we're looking for
- Proven and solid managerial skills: leading a team spread across many countries internationally; managing experienced and autonomous profiles; supporting more junior profiles with strong potential
- Strong interpersonal skills: ability to develop relationships with the Association's members across all countries
- In-depth knowledge of the hospitality and restaurant industry, with a genuine interest in this sector
- Understanding of the luxury sector of this industry
- International profile: experience in several different countries is valued
- Bilingual: English / French
- A strong desire to travel; the role consists in approximately 50% of the year travelling around the world
Nice to have
- One additional language, such as Spanish, German or Italian would be appreciated
Your team
Member Services
An international team composed of 12 Delegation Directors located throughout the world, some supported by coordinators, who assist members across the Association's 20 geographic delegations; the Member Services team is now 26 pax. The role also coordinates the Employer Brand team, composed of 2 people.
Apply
About Relais & Châteaux
An exceptional worldwide collection of 580 unique, independently operated hotels and restaurants
Relais & Châteaux is an exceptional worldwide collection of 580 unique, independently operated hotels and restaurants, united by strong values and a devotion to excellence across every aspect of hospitality. Originating in France in 1954, and now present in 65 countries, the Association works to celebrate the distinct art de vivre of every global destination. Led by passionate hoteliers, chefs and restaurateurs, each of its properties cultivates a meaningful sense of place by nurturing its individual cultural, gastronomic and environmental heritage and collaborating with local artisans. With many of its properties run by families, who pass their savoir-faire down from one generation to the n
Mission
To celebrate the distinct art de vivre of every global destination, united by strong values and a devotion to excellence across every aspect of hospitality.
Key facts
- 1954
- France
- Hospitality and restaurants
- 580 unique, independently operated hotels and restaurants
- Present in 65 countries
- Originating in France in 1954
- 20 geographic delegations
- Member Services team is now 26 pax
What they value
- Strong values
- Devotion to excellence
- Meaningful sense of place
- Nurturing cultural, gastronomic and environmental heritage
- Collaborating with local artisans
- Harmony with all life on Earth