EP
IT Service Dispatcher / Coordinator - Remote
EER Poland
Contract type
Ongoing
Work mode
Remote · Europe
Experience
3 years
Job description
A remote coordination role acting as the operational control center of an IT service department, handling incoming customer requests, scheduling technicians, and serving as the link between customers and technical staff. German at B1 level or higher is required for daily communication with German-speaking customers and colleagues.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Europe
- Languages
- German – B1
What you'll do
- Managing incoming customer requests via phone, email, or ticket system and evaluating their urgency
- Coordinating technician appointments, planning assignments, and proactively monitoring progress
- Organizing and scheduling meetings with potential new clients for the sales team
- Ensuring smooth daily operations by overseeing open tickets and following up where needed
- Serving as the main interface between customers and internal teams, providing updates and setting clear expectations
- Responding quickly to emergencies, unexpected changes, and scheduling challenges with practical solutions
What we're looking for
- Passion for organization – planning, coordinating, and multitasking come naturally
- Structured and reliable working style with a strong sense of ownership
- Solution-oriented approach to challenges
- Strong service awareness and dedication to customer satisfaction
- Excellent communication skills with both customers and technical staff
- Collaborative team spirit
- German language skills at B1 level or higher
Nice to have
- Experience in dispatching, coordination, or customer service
- Familiarity with ticketing or dispatch software
Your team
IT service department
The operational control center of the client's IT service department
Benefits
100% Remote Work: The role can be performed from any European location (e.g., Georgia, Poland, Romania, or elsewhere in Europe)
Long-Term Stability: The client is seeking a committed, long-term addition to their team rather than a short-term contractor
- Full-Time Employment: A stable, permanent position with regular working hours
- Flexible Schedule: Typical working hours fall between 8:00 AM and 6:00 PM CET, with flexibility to adjust
- Professional Training: Comprehensive onboarding to ensure full familiarity with internal systems and workflows