SA
IT Support Apprentice
Contract type
One-time
Work mode
Remote · Paris, France
Experience
3 years
Job description
IT Support apprenticeship at Harmattan AI in Paris, acting as the local first point of contact for colleagues' IT needs while following procedures set by the central IT team.
At a glance
- Employment
- Internship
- Work mode
- Remote · Paris, France
- Languages
- English – B2 minimum
What you'll do
- Provide day-to-day local IT support to Harmattan AI colleagues, resolving standard requests quickly and courteously.
- Handle employee onboarding and offboarding, including hardware and software access requests.
- Prepare, configure and deploy laptops and mobile phones, and keep the equipment inventory up to date.
- Follow the standard operating procedures documented by the central IT team, flagging gaps or improvements.
- Log, track and close every request in the ticketing system with clear, accurate updates.
- Contribute to small IT projects and automation initiatives that improve the service to end users.
- Work closely with the IT team and escalate complex issues with the right context.
What we're looking for
- Currently enrolled in an IT-related program (BTS, engineering school or university).
- Good understanding of IT fundamentals, such as laptop configuration and basic troubleshooting, plus basic development skills.
- Strong sense of service and a welcoming attitude towards users of all technical levels.
- Rigor and thoroughness in following procedures and documenting your work.
- Genuine interest in IT and AI, ideally shown through a personal project; prior IT experience is a plus but not required.
- Full commitment to Harmattan AI's mission, vision and growth, with a willingness to go the extra mile.
- Professional proficiency in English (B2 minimum).
Apply
About Harmattan AI
Next-generation defense prime building autonomous and scalable defense systems
Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, the company is expanding its teams and capabilities to deliver mission-critical systems to allied forces.
Mission
Building autonomous and scalable defense systems for allied forces
Key facts
- defense
- Closed a $200M Series B
- Valued at $1.4 billion
- Delivers mission-critical systems to allied forces
What they value
- Building technologies with real-world impact
- Pursuing excellence in everything we do
- Setting ambitious goals
- Taking on the hardest technical challenges