MR
IT Support Engineer
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 3+ years
Job description
Platform Engineer responsible for keeping cloud infrastructure, applications, and business systems reliable, secure, and cost-efficient. The role combines platform engineering, cloud administration, automation, and internal IT support.
At a glance
- Employment
- Employee or contractor
- Work mode
- Remote
What you'll do
- Maintain and improve AWS infrastructure, Linux environments, and internal applications
- Support infrastructure provisioning, containerised workloads, CI/CD pipelines, and application deployments using modern DevOps practices
- Keep on top of infrastructure maintenance and security patching
- Handle internal IT support requests, including troubleshooting, account provisioning, access management, and connectivity issues
- Investigate infrastructure and application incidents, contribute to root cause analysis, and put fixes in place
- Administer business applications such as Google Workspace, Atlassian Cloud, Slack, and Microsoft 365, managing configurations, permissions, integrations, and the full user lifecycle
- Build scripts, integrations, and automated workflows that remove repetitive work across IT support, cloud infrastructure, and business systems
- Implement and maintain security controls, and support vulnerability remediation, access reviews, security monitoring, and compliance activities aligned with ISO 27001
- Keep technical documentation, runbooks, and infrastructure records accurate and up to date, following change management procedures
- Spot and deliver cloud and SaaS cost-saving opportunities
What we're looking for
- 3–5 years of experience in Platform Engineering, DevOps, Cloud Engineering, Systems Administration, or a similar role
- Strong hands-on AWS experience, including IAM, EC2, VPC, S3, and other core services
- Experience with Linux administration, troubleshooting, and security patching
- Working knowledge of Git, CI/CD pipelines, and modern application deployment practices
- Scripting and automation experience in Python, Bash, or similar languages
- Experience administering SaaS platforms such as Google Workspace, Microsoft 365, Atlassian Cloud, or Slack
- A solid understanding of identity and access management, security best practices, and least-privilege principles
- Familiarity with security and compliance frameworks such as ISO 27001 or SOC 2
- Confidence troubleshooting infrastructure, applications, and end-user technical issues, and happy to handle IT support alongside engineering work
- Strong communication, documentation, and problem-solving skills
- Able to work independently and collaboratively within a small technical team
Nice to have
- Infrastructure as Code experience, such as Terraform
- Docker, Kubernetes, or AWS EKS
- Experience developing or maintaining internal applications and services
- GitHub Actions or similar CI/CD platforms
- PostgreSQL or other relational databases
- Automation and integration platforms such as n8n
- Monitoring, logging, and observability tools
- Vulnerability management and technical security controls
- An understanding of FinOps principles and cloud cost optimisation
Benefits
- Rocket-Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
- A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
- A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
- Remote-First for Life – Work from wherever you feel your best
- Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
- Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable
Apply
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About Massive Rocket
A rapidly scaling Braze and Snowflake agency
Massive Rocket is a rapidly scaling Braze and Snowflake agency. In just five years, we've grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies.
Mission
To transform how digital marketing, product, and engineering teams connect.
Key facts
- Digital marketing agency
- Grown at speed over five years
- Targeting $100M in revenue
- Global crew across Europe, the US, and beyond
- BYOD policy
- No visa sponsorship available
What they value
- Ownership
- Collaboration
- Growth