HR
IT Support Specialist (m/w/d) 1st & 2nd Level
hubside - Die Recruitingwerkstatt
Contract type
Ongoing
Work mode
Remote · Germany
Experience
3 years
Job description
An IT Support Specialist role covering 1st and 2nd level support, helping users with technical issues and contributing to internal IT processes and projects.
At a glance
- Work mode
- Remote · Germany
- Languages
- German
What you'll do
- Support users with technical questions and problems relating to the IT systems and applications in use
- Analyse and sustainably resolve IT problems and independently manage, administer and take responsibility for a defined hardware and software area
- Receive, analyse and process incoming support requests and technical error reports
- Actively contribute to optimising internal support workflows and continuously improving existing IT service processes
- Contribute to the planning, implementation and further development of varied IT projects
What we're looking for
- Several years of professional experience in IT support, especially in first and second level
- Practical experience in telephone user support
- Experience with modern workplace technology and its support in a corporate environment
- Good knowledge of current Windows operating systems and common Microsoft Office applications
- Knowledge of administering and troubleshooting network infrastructures and working with Microsoft Exchange and Active Directory
Benefits
- Home office option, free parking and good transport connections
- Individual training and development opportunities
- Company pension scheme
- Bike leasing and attractive corporate benefits
- Regular company and team events
- Free drinks, fruit and an in-house fitness room
- Referral bonus of €1,000