DG
IT-Support-Spezialist (m/w/d)
Contract type
Ongoing
Work mode
Hybrid · Emstek, Germany
Experience
3 years
Job description
A System Administrator / Support Specialist role providing first and second level IT support to the customers of an IT system house, working hybrid from Emstek.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · Emstek, Germany
- Languages
- German – fluent
What you'll do
- Act as the first point of contact in first and second level support, taking calls and resolving issues directly where possible
- Handle written requests by email via the Hindeo service platform
- Analyse problems together with users via remote maintenance and find solutions
- Discuss support topics directly with customers in short Teams meetings when needed
- Give users tips on how to use their systems better and more securely
- Ensure support availability, document cleanly in Hindeo and pass complex topics to specialists
- Pass on sales opportunities to the IT sales colleagues when customer needs are identified
What we're looking for
- Completed IT training, e.g. as an IT specialist for system integration, or a comparable qualification
- Experience in IT support or a service desk, ideally at a system house
- Good basic understanding across a broad spectrum: Microsoft 365, Nextcloud, terminal servers, printers, smartphones, tablets and thin clients
- Confident handling of remote maintenance tools and ticket systems
- Enjoyment of contact with people, patience and a solution-oriented way of working
- Very good German skills in speaking and writing
- Reliability: keeping commitments and taking responsibility for customer concerns
Your team
Support
The support team serving the customers of the IT system house, working from the new offices in the ecopark Emstek.
Benefits
- Company car provided after the probation period
- Gym membership
- Modern support workplace with cloud telephony, multiple monitors, company laptop and company phone
- Work with Hindeo, the company's own IT service platform, with feedback flowing into its development
- ISO 27001 certified employer
- Development perspective through training and manufacturer certifications up to specialist level
- New office in the ecopark with about 500 m², bright, air-conditioned, accessible and with a canteen in the building
- Free drinks, snacks and a fresh fruit basket
- Free parking directly at the building and e-charging stations for electric vehicles
- Flexible working hours, home office equipment and one day of mobile work per week after onboarding
- Edenred and employee discounts
- Reserved kindergarten places via the ecopark daycare cooperation
- Permanent contract, 28 vacation days, flat hierarchies, short decision paths, casual dress code and team events
How to get hired
- 1Apply via the button; a CV is enough to start
- 2Personal feedback within 3 working days
Apply
About Deeken.Technology GmbH
An established IT system house from the Oldenburger Münsterland, on the market for over 10 years
An IT system house that does not sell one-off solutions but acts as a long-term IT partner, knowing its customers' systems, processes and contacts.
Mission
To holistically support mid-sized companies as a long-term IT partner covering IT infrastructure, IT security, digitalisation and telecommunications
Key facts
- Oldenburger Münsterland, Germany
- Over 10 years on the market
- ISO 27001 certified
- Develops its own IT service platform, Hindeo
- New offices in the ecopark Emstek
What they value
- Reliability
- Clear and friendly communication
- Flat hierarchies and short decision paths