IT Support / Technische Kundenbetreuung
Job description
The role supports Projektron's customers with technical inquiries via a ticket system, handling 2nd level support and acting as a link between customers, consultants and development.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Berlin
- Languages
- German – C1, English
What you'll do
- Handle technical inquiries via the ticket system
- Take over 2nd level support
- Contact customers by phone, conference software and the ticket system
- Check the feasibility of requests
- Act as intermediary between customers, consultants and development
- Write XML files for configurations
- Perform remote installations and updates
- Create reports with BIRT if needed
- Maintain hosting instances if needed
What we're looking for
- Very good to good education in computer science or a good university degree
- Solid technical knowledge of Windows or Linux
- Solid technical knowledge of XML
- Broad knowledge of and interest in IT topics
- Calm manner with customers
- Independence and commitment
- Very good German skills (C1 or higher)
Nice to have
- Good English skills
- Knowledge of SQL or BIRT
Your team
IT Support
Support for Projektron's customers, working with the ticket system and acting between customers, consultants and development
Benefits
Sport & health: foosball league, table tennis, yoga, dental supplementary insurance, bicycle cellar, running training, showers, Urban Sports Club, JobRad leasing
Further benefits: public transport company ticket, company pension & disability insurance, shared dining area, muesli bar, organic fruit and drinks
- Work-life balance: flexible working time models, 30 days vacation, sabbatical, mobile working & workation
- Family-friendly: family officer, paid child-sick days, family day, care days for sick relatives
- Modern offices: sit-stand desks, bright and quiet rooms, ergonomic workplaces
- Flat hierarchies & open communication culture: short decision paths, agile working, onboarding incl. mentoring program
- Employee events: talks and workshops, games evening, crafts, employee meetings, barbecue on the roof terrace
- Individual annual further training
Apply
About Projektron GmbH
Develops and distributes the web-based project management software BCS
Projektron GmbH develops and distributes the web-based project management software BCS, serving over 820 customers across Europe with more than 130 employees at five locations in Germany.
Key facts
- mehr als 130 Mitarbeiter
- Berlin
- More than 130 employees at five locations in Germany
- Serves over 820 customers across Europe
- Awarded the BestPers certificate, BestPersAward, TOTAL-E-QUALITY seal, Unternehmen für Familie prize and Great Place to Work
What they value
- Equal opportunity
- Flat hierarchies and open communication culture