Payroll Support Analyst II
Job description
Payroll Support Analyst II responsible for supporting accurate and timely processing of multi-state/regional payroll and managing Tier 1 payroll customer support. The role performs payroll data entry, timekeeping validation, routine audits, and reconciliations under close supervision and established procedures.
At a glance
- Work mode
- Remote · Brazil, Mexico
What you'll do
- Process assigned portions of the payroll cycle, including new hires, terminations, status changes, direct deposit elections, and tax withholding updates.
- Validate timekeeping data for completeness and accuracy; follow up with managers on missing, late, or unapproved timecards.
- Enter and verify one-time payments (bonuses, commissions, retroactive pay, shift differentials, reimbursements) and calculate manual/off-cycle payments, including final pay per state termination requirements.
- Process and monitor garnishments, child support orders, and tax levies; ensure timely remittance per agency schedules.
- Own Tier 1 payroll customer support in ServiceNow as first point of contact for pay, tax, direct deposit, timekeeping, and pay statement inquiries; monitor and triage the queue within SLA.
- Resolve routine cases using standard work and knowledge base articles; escalate complex cases to Tier 2 with complete documentation and clear problem statements.
- Document all case activity and communication in ServiceNow; follow up on aging cases and confirm resolution with the employee before closing.
- Maintain payroll records per retention policy and internal controls; support quarter-end and year-end activities, including tax form verification and distribution.
- Follow documented standard operating procedures and internal controls; identify and report process gaps or exceptions to management.
What we're looking for
- 2–5 years of experience in payroll, accounting, human resources operations, or a comparable analytical support role.
- Knowledge of government wage and hour regulations.
- Experience with major payroll and human capital management platforms (e.g., Oracle, ADP, UKG, Paycom, Dayforce).
- Proficiency in Microsoft Excel, including lookups, pivot tables, sorting, and filtering.
- Experience working cases or tickets within a service management platform; ServiceNow experience strongly preferred.
- Demonstrated discretion with confidential information and proven attention to detail in a high-volume, deadline-driven environment.
- Case management discipline in ServiceNow, including documentation, timely updates, and SLA adherence.
- Numerical accuracy and strong detail orientation.
- Time management and the ability to meet non-negotiable payroll deadlines.
- Clear written and verbal communication with employees at all levels of the organization.
- Customer service orientation and professionalism when handling sensitive pay matters.
- Structured problem solving and research of routine discrepancies.
- Efficient, accurate data entry and adaptability to new systems and processes.
- Discretion, integrity, and a strong commitment to confidentiality.
Nice to have
- Associate's degree in Accounting, Finance, Business Administration, Human Resources, or a related field, or an equivalent combination of education and experience.
- Experience supporting multi-state payroll operations.
- Familiarity with electronic timekeeping systems (e.g., UKG WFC, UKG Dimensions, ADP eTime & Attendance).
- Understanding of how HRIS and payroll systems integrate with general ledger and benefits platforms.
- Prior experience using ServiceNow HR Service Delivery, including case templates and knowledge base.
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About Ralliant
A bold, independent public company driving innovation at the forefront of precision technology.
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most.
Mission
Empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably.
Key facts
- Originally part of Fortive
- Independent public company
- High-performance instruments, sensors, and subsystems