AW
Italian CS Department - Remote
Contract type
Ongoing
Work mode
Remote · European Union
Experience
3 years
Job description
Customer-facing support and sales role acting as first point of contact for viewers and brand ambassador, handling phone, chat and email queries and providing account, application and technical support.
At a glance
- Employment
- Full-time
- Work mode
- Remote · European Union
- Languages
- Italian – fluent, English – B2+
What you'll do
- Engaging with prospective and existing customers to understand their needs
- Promoting products or services and guiding customers toward the right solution
- Keeping accurate records of leads, opportunities and follow-ups
- Assist viewers through phone, chat and emails regarding different queries
- Provide account and application support to viewers namely with regards to software functionality
- Provide technical support, troubleshoot of system configurations, and network settings
- Provide accurate and real-time responses to the viewer's inquiries
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
What we're looking for
- Fluent in Italian, good English
- Persuasive, confident communication style
- Resilience and a target-driven mindset
- Good negotiation skills
- Comfortable working with performance-based incentives
- High school diploma or equivalent
- Clean criminal record
- B2+ English level
- Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)
- Resident of a country within the European Union
Nice to have
- Previous sales experience is a plus, but not mandatory
Benefits
- Full Remote
How to get hired
- 1Apply and a recruiter reaches out for a conversation about the role details
- 2Q&A session with recruiters
- 3Preparation for next steps and connection with the client
- 4Ongoing support throughout the recruitment process
Apply
About Atlean World
Recruitment partner guiding candidates through the whole journey, from application to connecting them with the client.
Key facts
- Acts as recruitment partner during the whole journey