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Junior/Mid-Level Customer Care Agent
Contract type
Ongoing
Work mode
Remote · Schengen Area
Experience
Junior / entry level · 1+ years
Job description
Customer Care Agent at Genki, a fully remote health insurance startup for nomads. The role is to support customers via email, chat and phone on products, claims, payments and account management.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Schengen Area
- Languages
- English – fluent
- Pay
- EUR 2,250 / month
What you'll do
- Provide friendly, clear, and professional support via email, chat and phone.
- Assist customers with inquiries about our products, claims, payments, and account management.
- Guide customers through processes such as onboarding, data changes, or policy updates.
- Escalate complex issues to managers or specialists when necessary.
- Collaborate closely with colleagues to ensure quick and accurate responses.
- Contribute to improving support processes and knowledge base content.
What we're looking for
- You can be employed anywhere in the Schengen Area.
- Work hours: Wednesday–Sunday, 8 AM – 5 PM Berlin time
- You can start working with us no later than 1 January 2027.
- You have at least one year of experience in customer care/support.
- You are fluent in English.
- You have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills.
- You love helping people to solve their problems while always keeping your cool.
- You can quickly grasp what people really need and love digging for the optimal solution.
- You are familiar and happy with working remotely.
Benefits
- Full-time remote position
- Initial salary of €2.250 per month
- Work from anywhere in the world as long as you can serve the required support hours
- Salary progression and bonuses
- Make a meaningful contribution to people's lives
- 25 paid vacation days per year
Apply
About Genki
Healthy, energetic, and full of spirit
Genki is a fast-growing, fully remote startup of about 30 people. It all starts with great health insurance that works all over the world. Since launching just a few years ago, Genki has helped over 100,000 nomads with worldwide health insurance.
Mission
We believe in a future where more and more people will be nomads and world residents. Our mission is to help them stay healthy and live well wherever they go.
Key facts
- about 30 people
- Fully remote startup of about 30 people
- Helped over 100,000 nomads with worldwide health insurance