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Key Account Manager 🇫🇷
Contract type
Ongoing
Work mode
Hybrid · Paris, France
Experience
Senior · 5+ years
Job description
Senior Account Manager responsible for retaining and growing Bigblue's key merchant accounts, acting as a trusted advisor on operational topics and driving commercial growth. The role is based in Paris (9th) on a hybrid basis.
At a glance
- Work mode
- Hybrid · Paris, France
- Languages
- French – native, English – professional
What you'll do
- Build and maintain strong relationships with strategic merchant accounts
- Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
- Define improvement plans with merchants based on data analysis
- Identify new partnership opportunities and define improvement plans with merchants
- Support stakeholders in their day-to-day use of Bigblue's services
- Monitor customer feedback and performance trends, and translate them into actionable improvements
- Contribute to product and operational improvements based on merchant insights and market trends
- Optimize internal processes and tools to improve the overall customer experience
- Contribute to merchants' strategic development and identify their metrics that drive growth
- Identify potential signals of dissatisfaction and implement solutions to answer them
- Suggest out-of-the-box initiatives to engage existing merchants
- Implement cross-selling and upselling strategies to address customer needs and unlock value
What we're looking for
- 5+ years' experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry
- Native-level French and professional proficiency in English
- Strong communicator and relationship builder, comfortable managing multiple stakeholders
- Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews
- Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills
- Proactive, autonomous, adaptable, and eager to deepen logistics expertise
- Based in Paris or willing to relocate
Nice to have
- Entrepreneurial spirit
- Passionate about digital and making life simpler with technology
- Likes solving new problems and never settling for how something "has always been done"
- Speaks another language (Spanish, German, Italian)
Benefits
- 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office
- ClassPass membership for fitness & wellness
- MacBook or any setup you need — your choice of equipment
- 100% health insurance coverage with Benefiz
- Brand-new offices in the heart of Paris' 9th arrondissement
Apply
Direct apply at Bigblue
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About Bigblue
Fast-growing, well-funded, early-stage scale-up operating across Paris, Madrid, London, and a European warehouse network.
Key facts
- Founders-led company with an innovative, caring culture
- Fast-growing scale-up
- International environment across Paris, Madrid, London, and a European warehouse network
- Brand-new offices in the heart of Paris' 9th arrondissement
What they value
- Curiosity
- Growth-driven minds
- Caring culture
- Diversity