WG
Kundenmanager (m/w/d) – Schwerpunkt Beschwerdemanagement
Contract type
Ongoing
Work mode
Remote · München, Germany
Experience
3 years
Job description
A customer manager role focused on independently managing a defined customer base, handling complaints and written communication, with performance-linked pay.
At a glance
- Work mode
- Remote · München, Germany
- Languages
- German
What you'll do
- Take responsibility for a defined customer area and act as contact for customer concerns, questions and complaints.
- Handle demanding customer concerns, find suitable solutions and conduct difficult conversations confidently.
- Focus on communication by email, with phone or video calls as needed.
- Analyze issues, prioritize concerns, document agreements and ensure open cases are processed consistently.
- Keep economic framework conditions in view alongside customer satisfaction and make balanced decisions.
- Work independently toward agreed goals and earn attractive additional pay through performance.
What we're looking for
- Excellent written communication and the ability to find the right words in difficult situations.
- Assertiveness: communicate in a friendly but firm way, set boundaries and represent your position confidently.
- Resilience: complaints, criticism or rejection do not throw you off and you keep a cool head.
- Structure and organization: handle several cases in parallel, keep an overview and work reliably.
- Quick comprehension: understand complex matters quickly, recognize connections and find practical solutions independently.
- Economic thinking: a sense for sensible decisions and enjoy working in a results-oriented way.
- Initiative: take responsibility and bring things to completion independently.
Nice to have
- Experience in customer service, complaint management, sales, account management or commercial administration is an advantage.
- Motivated career changers with the right personality are explicitly welcome.
Benefits
Transparent goal agreements: performance is assessed against jointly defined goals and good results are financially rewarded.
- Attractive compensation model combining fixed pay and performance-dependent additional earning opportunities.
- Above-average income potential with attractive additional earnings possible for strong performance.
- Own area of responsibility with the freedom to organize your work independently.
- Development opportunities for those who want to take on responsibility and grow.
- Additional employee offers and employer benefits.
Apply
About Wiese Dental Beratungs GmbH
Supporting healthcare companies in growth with a clear focus on recruiting and employee retention.
The team works in Munich-Bogenhausen in the Bavaria Towers on 800 sqm on measurable results for healthcare companies.
Mission
Support healthcare companies in growth with a clear focus on recruiting and employee retention.
Key facts
- München-Bogenhausen, Bavaria Towers
- Works on 800 sqm in the Bavaria Towers in Munich-Bogenhausen.
- Focus on customer management, complaint management and performance-oriented compensation.
What they value
- Measurable results for healthcare companies.