LE - L1 Default Job Template
Job description
The Multi-Site Manager leads a cluster of Deliveroo HOP grocery delivery sites, driving performance across customer satisfaction, productivity, personnel costs, stock accuracy, inventory and wastage. The role also manages teams, compliance and health & safety across the sites.
At a glance
- Work mode
- Remote · United Kingdom
- Languages
- English
What you'll do
- Plan the work week effectively, splitting time between respective sites to ensure the greatest impact whilst ensuring compliance to company work expectations (e.g. weekend working, late night working, time spent on site)
- Lead through respective teams, working closely with the Assistant Manager in respective sites (2-4), to achieve all company objectives and goals
- Lead in accordance with the Deliveroo values and ensure the team follows suit; act as a People Manager for all staff colleagues and support them throughout their organisational life cycle, including managing HR/ER cases
- Recruit and onboard HOP team members within the respective remit
- Develop, train and motivate all employees to achieve ambitious targets
- Demonstrate operational excellence by meeting KPI targets across respective sites, constantly seeking to improve
- Minimise wastage within respective sites by supervising regular stock counts, inventory management and supervising stock rotation
- Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership
- Drive strong standards within sites, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment
- Ensure compliance with all Health & Safety and Due Diligence measures in place for the operation; ensure all product recalls and withdrawals are actioned as per company guidelines
- Complete high quality schedules for respective sites adhering to company labour targets and working time directive requirements; supervise accurate timekeeping and manage team holiday entitlements
- Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards
- Host and participate in relevant meetings
- Monitor customer feedback seeking opportunities to improve the customer experience
- Maintain good relations to uphold Deliveroo's positive reputation with all external parties, e.g. neighbours, landlords, contractors
- Liaise with various counterparts across the business to improve overall operational performance
- Participate and/or lead projects, initiatives and activities to improve the operating model and achieve company objectives
What we're looking for
- Minimum of 3-4 years of grocery experience
- A good understanding and track record in managing and influencing the P&L and KPIs performance of your business
- Capability and track record for project management
- Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)
- Great knowledge of food safety and health and safety compliance requirements
- Previous experience in leading a team, including recruiting, training, and developing team members
- Can demonstrate excellent communication skills, both verbally and written
- Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges
- Tech-savvy and comfortable working with numbers and using data to inform your decisions
- 'Can do, never give up' attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies
- Right to work in the UK
- Ability and willingness to travel between multiple locations on a regular basis, including overnight stays
- Able to comply to company working expectations (e.g. weekend and late night working)
Nice to have
- Experience with Looker preferred
Your team
Deliveroo HOP
Deliveroo HOP launched in September 2021 and is Deliveroo's speedy grocery delivery service, building a network of stores across London, the UK and International markets.
Benefits
A wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation
Apply
Direct apply at Deliveroo
Opens the job posting at Deliveroo
About Deliveroo
Deliveroo is on a mission to be the definitive food company.
Deliveroo operates in a competitive marketplace and has achieved significant growth in its Hop, Grocery, Editions, Signature & Plus businesses. Deliveroo HOP is its speedy grocery delivery service, delivering groceries to customers around the world in as little as 10 minutes, working with trusted grocers and building a network of stores across London, the UK and International markets.
Mission
To be the definitive food company - the platform that people turn to whenever they think about food.
Key facts
- Food delivery / grocery delivery
- Deliveroo HOP launched in September 2021
- Deliveroo HOP delivers groceries in as little as 10 minutes
- Deliveroo has a 100,000 strong rider network completing all deliveries
- Deliveroo HOP is building a network of stores across London, the UK and International markets
Partners & customers
What they value
- Deliveroo values