Lead, Business Operations - Payward Services
Job description
Lead, Business Operations for Payward Services (PWS), acting as the operating generalist for the enterprise infrastructure platform. The role centers on partner launch and the operating rhythm behind the business, plus scaling work such as launch readiness, reporting, and strategic projects.
At a glance
- Work mode
- Remote
What you'll do
- Act as the operating partner to PWS leadership: run the business cadence, including planning, goal-setting, business reviews, and leadership updates, and track the metrics that show how PWS is performing
- Automate manual work across the business with AI and integrations, from partner launch checklists to reporting
- Improve how partners launch, working with Solutions, Product, and Compliance to build a repeatable launch process and shorten time to go-live
- Bring new products and acquired businesses onto the PWS operating rhythm
- Lead strategic and cross-functional projects that don't fit neatly into a single team but are critical to PWS's success
What we're looking for
- 4+ years in BizOps, RevOps, Strategy, or similar roles, including in-house experience at a payments, fintech, financial services, or crypto company
- Consulting experience is welcome alongside in-house work, not instead of it
- A track record of owning a process end to end and driving it to done: you've taken something messy, built the system, and kept it running without anyone chasing you
- Range: you're as comfortable building a launch plan as you are automating a workflow, and you enjoy switching between them
- A builder's instinct: you've used AI tools, scripts, or no-code automation to remove manual work instead of waiting for someone else to
- Clear communication across audiences: you can walk Sales through a new process, brief leadership on a decision, and write requirements Engineering can build from
- Comfort with data and rigorous attention to detail
- Self-starter who creates the roadmap when one doesn't exist
Nice to have
- Background in payments, card programs, or crypto infrastructure
Your team
Payward Services (PWS) Business Operations
Payward Services is an enterprise infrastructure platform that enables companies to seamlessly integrate trading, payments, funding, and digital asset services through a single unified system. It provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities, reducing operational complexity for fintechs, banks, brokerages, and payment providers.
How to get hired
- 1We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process
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About Kraken
Building the Future of Open Finance
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry.
Mission
Built to advance an open, global financial system
Key facts
- Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks
- Has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry
What they value
- We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job
- We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto