MR
Lead CRM Consultant
Contract type
Ongoing
Work mode
Remote · Europe
Experience
Senior · 8+ years
Job description
Lead CRM Consultant at Massive Rocket, acting as a senior CRM expert and trusted partner to clients, owning outcomes across 1–2 strategic accounts with deep Braze expertise and commercial and strategic thinking.
At a glance
- Employment
- Employee or contractor
- Work mode
- Remote · Europe
- Languages
- English – C1
What you'll do
- Own CRM outcomes across 1–2 strategic client accounts, taking responsibility for delivery, performance, and growth
- Act as the go-to Braze expert, shaping CRM and analytics roadmaps and using data to support and defend recommendations
- Lead delivery across accounts, including sprint planning, prioritisation, delegation, and proactive management of blockers and risks
- Build trusted client relationships, confidently handling challenging conversations and positioning Massive Rocket as a strategic partner, not an order-taker
- Manage and mentor 1–6+ team members, running structured 1:1s, supporting development, and addressing performance issues quickly and fairly
- Make clear decisions when client needs, delivery priorities, and Massive Rocket's business requirements compete
- Turn client successes into case studies and growth opportunities, while supporting pitches and contributing to hiring when required
What we're looking for
- 8+ years of CRM experience, with deep hands-on expertise in Braze and relevant certifications
- Proven experience owning outcomes, not just execution, for at least one large or complex client account
- Demonstrated people management experience, including growing at least one team member over 6+ months
- Strong strategic and analytical thinking, with the confidence to defend recommendations using data during client discussions
- Proven ability to make independent decisions and prioritise effectively when client and business demands compete
- Comfortable addressing underperformance directly, setting clear expectations, and managing improvement within defined timelines
- Strong client-facing and communication skills, with the ability to build trusted relationships and handle difficult conversations
- Experience working in a fast-paced agency, consultancy, or MarTech environment with multiple stakeholders and priorities
- Strong understanding of CRM strategy, customer engagement, segmentation, personalisation, and performance measurement
- Fluent English (C1 level) with strong written and verbal communication
Nice to have
- Advanced Braze certifications and deep knowledge of the platform's wider capabilities
- Strong SQL and customer data experience
- Experience shaping CRM, analytics, or customer engagement roadmaps
- Experience supporting pitches, case studies, hiring, or wider practice development
- Experience working across complex, global, or multi-market client accounts
Benefits
- Rocket-Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
- A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
- A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
- Remote-First for Life – Work from wherever you feel your best
- Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
- Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable
Apply
About Massive Rocket
We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies.
Massive Rocket is a rapidly scaling Braze and Snowflake agency. In just five years, we've grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue.
Mission
To transform how digital marketing, product, and engineering teams connect.
Key facts
- Marketing technology agency
- Rapidly scaling Braze and Snowflake agency
- Gearing up to hit $100M in revenue
- BYOD policy
- No visa sponsorship available
What they value
- Ownership
- Collaboration
- Growth