Lead Product Manager - Housing Repairs

NECSWS

Contract type

Ongoing

Work mode

Remote · UK

Experience

Lead / principal · Not stated

Level inferred from job title

Job description

Lead a team of Product Managers for NEC Housing's Repairs and Workforce Management solutions, defining the repairs proposition and working with development, sales and implementation teams to deliver solutions for social housing landlords.

At a glance

Work mode: Remote · UK

What you'll do

Manage and work with a team of Product Managers responsible for the delivery of the Repairs solution end-to-end – from the repair being requested, managing works orders, scheduling and completing the work, while ensuring staff and tenants are kept informed throughout
Capture, analyse and define customers' business needs and objectives to ensure NEC Housing products and solutions meet or exceed customer/market expectations
Work with NEC teams to define appropriate combinations of NEC intellectual property and third party systems
Provide product specifications for Development & Test and support the build and test activities
Liaise and manage requirements with 3rd party suppliers, systems integrators or other organisations as required
Support a range of end user engagements such as User Groups, Special Interest Groups and ad-hoc customer consultation projects
Assist the Pre-Sales/Sales teams with the production, review and management of bid responses, sales proposals and quotations
Produce and deliver sales/technical presentations for both customer and internal audiences
Manage/support the entire product life-cycle for the NEC Housing repairs portfolio from concept, to development, launch, support to retirement
Keep up to date with trends, regulation and market changes in the repairs space and recommend enhancements for the development roadmap for the NEC Housing repairs solution
Support implementation teams to resolve customer product-related issues and challenges
Think outside of the box, solve complex problems with an eye on the bigger picture and work on multiple projects simultaneously and independently
Define and articulate the NEC Housing repairs proposition and work closely with Pre-Sales, Marketing and Sales to ensure it is effectively promoted in the market
Work closely with Business Solution Architects, Implementation and Customer Support teams to help resolve customer issues and challenges

What we're looking for

Strong Social Housing knowledge and awareness of current sector issues, challenges and legislation, specifically in the repairs area
Good understanding and experience of technology and use / implementation of a housing management solution used in the Social Housing sector
Experience of working with customers (internal or external) to design robust business and process-based solutions to meet business needs
Working knowledge of the project life-cycle, structured methodologies, and delivering projects on time and to budget
Expert stakeholder management skills to secure and maintain external and internal commitment to agreed scope and outcomes
Experience of working in the IT sector in architecture, product management, business analysis or project delivery roles
Experience of working with solution providers in the definition or specification of product enhancements either as a senior customer or supplier
Experience of UI/UX design
Experience of working with / implementing HMS solutions
Excellent communication skills with significant experience of customer engagement / customer management at all levels including senior management / director levels
Excellent formal and informal presentation skills encompassing a broad range of stakeholders
Ability to upskill rapidly in new areas or technologies to an appropriate level of understanding
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK

Your team

NEC Housing – Repairs & Workforce Management

Team of Product Managers responsible for the Repairs solution end-to-end

Benefits

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
An invaluable employee assistance programme which can help in every area of your life
All colleagues get free access to LinkedIn Learning with over 15000 courses

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About NEC Software Solutions

Part of global tech giant NEC Corporation; its software helps dispatch ambulances, support families, keep trains on the move, locate missing people and test the hearing of newborn babies. It works with governments, hospitals, police forces, housing providers, local authorities and more.

Key facts

3,000+ employees
Part of global tech giant NEC Corporation
Works with governments, hospitals, police forces, housing providers, local authorities and more