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Lead Service Designer
Contract type
Part-time
Work mode
Remote
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
Lead Service Designer at Faculty, responsible for shaping the strategic direction of service design across the business and leading large-scale research and service transformation work for clients, including government and public sector organisations.
At a glance
- Work mode
- Remote
- Languages
- English
What you'll do
- Directing large-scale research efforts to uncover strategic insights, while mentoring teams to embed best practices into their dynamic project workflows.
- Developing comprehensive, service-wide journey maps and evolving personas to address diverse user scenarios and align multiple teams to a unified vision.
- Driving the creation of high-level service blueprints that shape enterprise transformation initiatives and untangle cross-functional dependencies.
- Facilitating impactful workshops with senior stakeholders to align on strategic direction, solve complex systemic challenges, and resolve conflicts collaboratively.
- Overseeing the prototyping of service components, coordinating cross-disciplinary teams to test and validate concepts iteratively against strategic objectives and user feedback.
- Collaborating proactively with government and public sector clients to transform public service delivery through the power of AI and design.
What we're looking for
- Comprehensive expertise in advanced user research methodologies, with a proven track record of managing and mentoring research teams.
- Masterful at creating detailed, high-level service blueprints and journey maps, able to guide strategic organisational direction.
- Exceptional facilitator, able to lead inclusive workshops for senior stakeholders to align visions and resolve complex challenges.
- Experienced in directing prototyping efforts for complex service components, ensuring robust solutions are validated through continuous iteration.
- Outstanding written and verbal communication, leveraging high-quality design artefacts and strategic narratives to influence key decision-making.
- Strong collaborative experience working with government entities and public sector organisations.
Apply
Direct apply at Faculty
Opens the job posting at Faculty
About Faculty
Faculty works with global customers to transform their performance through human-centric AI, innovating, building and deploying responsible AI across government, finance, retail, energy, life sciences and defence.
Mission
We established Faculty in 2014 because we thought that AI would be the most important technology of our time.
Key facts
- 2014
- Worked with over 350 global customers
- Clients span government, finance, retail, energy, life sciences and defence
- Uses an AI note-taker (Metaview) in interviews
- Every application is reviewed by a human, never decided by AI
What they value
- Diversity of individuals fosters diversity of thought
- Seeking truth
- Intellectual curiosity
- Measurable positive impact