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Lead Support Engineer SAP (supply chain) - [CDI] (f/m/d)

Decathlontechnology
Contract type
Ongoing
Work mode
Hybrid · 3 days/week in office · Lille, France · Paris, France
Experience
Lead / principal · Not stated

Level inferred from job title

Job description

Lead Support Engineer role in the Demand & Commercialisation team, responsible for steering the support activity and ensuring the Country Selection process runs stably across the whole chain.

At a glance

Work mode
Hybrid · 3 days/week in office · Lille, France · Paris, France
Languages
French

What you'll do

  • Lead the support activity, not just resolve tickets, acting as a leader supporting the engineering manager in managing the team's support collective.
  • Receive, analyse and drive functional and technical incidents/tickets throughout the country selection process, respecting strict SLAs and OLAs.
  • Investigate root causes of flow or data discrepancies along the functional timeline and build monitoring and SRE dashboards.
  • Provide end-to-end visibility of the process with existing impacts and bottlenecks.
  • Run non-regression test campaigns during sprints (3 weeks) or releases, setting up a test strategy covering all processes.

What we're looking for

  • Leadership and strong functional curiosity to navigate country selection processes end to end across teams, domain and digital business unit.
  • Strong organisational and communication skills and a customer-oriented mindset.
  • Basic understanding of supply chain and SAP logistics and retail modules.
  • SAP ECC, FMS, APO, APR, OpenStack applications.
  • API and Kafka for flows and data.
  • Datadog/Splunk for monitoring and Automic for scheduling.
  • SMAX and Jira for ITSM and ticketing.

Nice to have

  • Curiosity and knowledge of AI is a plus.

Your team

Demand & Commercialisation - Business Unit PRISM

Team in charge of the Demand Pre-Season & commercialisation and the Country Selection process.

Benefits

  • Hybrid work organisation: 3 days on site and 2 days remote.
  • Equipment provided in line with missions and societal commitments (Mac or Windows).
  • Local project team within a global network with international career opportunities.
  • Skill development and support through diverse projects and internal and external training.
  • Compensation package including employee shareholding and monthly/quarterly bonuses.

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About Decathlon Digital

Let's change the game for good.

A team of more than 5,000 software engineering, product management, data, cloud and cybersecurity experts based in Paris, Lille and Amsterdam.

Mission

Create the largest digital sports platform, using technological innovation to optimise the value chain, design connected experiences and give products a second life.

Key facts

  • plus de 5 000 experts
  • Paris, Lille and Amsterdam
  • More than 5,000 experts in software engineering, product management, data, cloud and cybersecurity.
  • Teams spread across Paris, Lille and Amsterdam.
  • Committed to building a more sustainable technology model and reducing direct environmental impact.

What they value

  • Inclusion is one of the company's Human Fundamentals.
  • Diversity of thoughts, cultures, identities and lived experiences makes the company stronger.
  • Creating a safe and inclusive space to learn and thrive together.