Legal Engineer
Job description
Legal Engineers work with customers after purchase to design, configure and implement legal workflows inside the Wordsmith platform. The role combines implementation, problem solving and advisory work, translating legal processes into structured workflows and AI-enabled automation.
At a glance
- Work mode
- On-site · Edinburgh, United Kingdom · London, United Kingdom
What you'll do
- Lead implementation projects for new customers
- Design workflows and automation tailored to each organisation
- Configure the platform to support real legal use cases
- Scope implementations for complex enterprise customers — use cases, sequencing, and where value will land first
- Work directly with legal teams and Legal Ops leaders to understand how they operate
- Translate legal processes into structured workflows and AI-enabled automation
- Advise on best practices for implementing legal technology
- Build and adapt playbooks with the customer, bringing in Legal Intelligence where clause language or negotiation positions need a lawyer's judgement
- Build integrations and connect Wordsmith to customers' systems, knowing when to bring in Engineering
- Build agents, skills, automations and workflows, from standard templates to complex multi-step processes
- Take on complex reports and playbooks, leaving standard ones, such as a basic NDA blueprint, to the wider customer team
- Reconfigure playbooks and workflows when a customer's risk appetite or process changes
- Act as the escalation point for technical issues and complex training questions from Support and Enablement
- Run deeper health checks where a setup needs technical or process review
- Support onboarding and early adoption
- Help customers expand into additional workflows and use cases
- Create the template flows Enablement uses to demo and train on standard product workflows
- Provide on-site embedded support where a customer needs hands-on technical help
- Surface patterns, insights, and recurring requests to Product and Engineering
- Help shape how the product evolves based on real usage
What we're looking for
- Experience in legal tech, legal operations, or process transformation
- Strong understanding of how in-house legal teams work
- Ability to manage customer projects and guide stakeholders through change
- Comfortable working across legal and technical domains
- Technical enough to build integrations, agents and automations yourself, and to judge when a problem needs Engineering
- A fixer's instinct — comfortable diagnosing a live setup and reworking it when a customer's needs change
- Structured thinker — you can turn messy processes into clear systems
- Strong communication skills and confidence working directly with customers
Nice to have
- Prior Legal Engineering experience
- Implementation or solutions consultants in SaaS (CLM / Legal Tech is a plus)
- Legal Operations Professionals
Your team
Transformation team
Transformation leads implementation; the role reports to the VP of Transformation and works alongside Legal Intelligence, Enablement, Customer Success, Support Engineering and Product.
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About Wordsmith
The legal operating system for in-house teams
Wordsmith brings in-house legal work into one system: requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens. It is built for in-house legal, not law firms.
Mission
Help in-house legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with.
Key facts
- Legal AI / legal technology
- More than 500 companies use Wordsmith
- Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others
- In-person team based in Edinburgh or London
Partners & customers
What they value
- We set a high bar
- We move quickly
- We give people meaningful ownership