Legal Operations Associate

Dropbox

Contract type

Ongoing

Work mode

Remote · Canada

Experience

Mid-level · 3+ years

Job description

A Legal Operations Associate role at Dropbox supporting the operational infrastructure of the Legal team, managing legal systems and driving efficiency and innovation across the legal organization.

At a glance

Work mode: Remote · Canada
Pay: CAD 102,000 – 138,000 / year

What you'll do

Design and lead legal team workflows, policies, and processes to improve efficiency.
Implement and manage legal technology tools (e.g., CLM, eBilling, matter management).
Drive legal department KPIs, reporting, and dashboards to measure performance and value.
Support the rollout of Legal's front door in Jira Service Management and the onboarding of additional Legal teams, including testing changes, documenting configurations, and training users.
Oversee outside counsel and legal vendor engagements, onboarding, and billing.
Manage the legal team's tech stack and collaborate with IT as needed.
Partner with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives.
Ensure smooth communication between Legal and business stakeholders.
Partner with Legal teams to translate process needs into practical configurations and refine workflows based on user feedback and request trends.
Coordinate with CIT and the Atlassian team for platform guidance, troubleshooting, integrations, and changes requiring broader technical support.
Maintain centralized repositories for contracts, templates, policies, and legal knowledge.
Help maintain Legal's Confluence knowledge base, working with subject-matter owners to organize approved guidance and support self-service and AI-assisted responses.
Lead or support legal projects from planning to execution, including process improvement and change adoption.
Identify opportunities for automation and implement solutions to reduce manual workload.

What we're looking for

3+ years of experience in legal operations, strong track record for project management, or operations roles within a legal department or law firm.
Strong track record for project management and process optimization.
Excellent communication, collaboration, interpersonal and organizational skills.
Eagerness to learn new things and ability to navigate complicated and nuanced issues.
Familiarity with knowledge management, content organization and access controls.
Ability to translate business requirements into system configurations, troubleshoot issues and document changes.
BA/BS from a top university and excellent academic credentials.

Nice to have

Tech industry experience and familiarity with commercial transactions strongly preferred.
Background experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag knowledge are a plus, but not required.
Familiarity with contracting and procurement processes, as well as with negotiating, drafting and advising clients on commercial contracts is a plus but not required.
Strong preference for this candidate to have previously worked in tech and virtual first — to understand the fast paced style of collaborating quickly, being agile, embracing change, and knowing how to obtain urgent approvals and input.
Hands-on JSM administration experience, including configuring and testing forms, fields, queues, workflows, routing or automation, and reporting.
Familiarity with team-managed JSM projects and working within shared platform standards.
Experience with Slack-based intake, Rovo or other AI-assisted knowledge and workflow tools.

Your team

Legal

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