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Manager, Alumni Engagement & Operations

Correlation One
Contract type
Ongoing
Work mode
Remote · MENA
Experience
Mid-level · 2+ years

Job description

Owns the systems supporting alumni of Correlation One's Amazon Career Choice programs, including alumni communications, community management, workflow automation, data warehouse reporting, and coach operations. The role combines communications, building automations, and analysis, with AI tools built into the work.

At a glance

Employment
Full-time
Work mode
Remote · MENA

What you'll do

  • Own the alumni communications calendar, planning multi-channel outreach (Slack, email, SMS, LinkedIn) for cohort graduations, coaching milestones, events, and support-window reminders.
  • Write and launch campaigns end to end: copy, audience segmentation, cadence, forms, and follow-up tracking, including welcome campaigns for new cohorts and promotion of live programming such as mock interview labs and career co-working sessions.
  • Use AI tools to draft, personalize, and translate messaging at scale, with human review before anything goes out.
  • Manage the alumni Slack community, including tenure-based channels, invite links and their limits, welcome messaging, and the alumni LinkedIn network.
  • Run outcomes and profile-update campaigns that collect placement data, resumes, and LinkedIn profiles from alumni, using Typeform logic (e.g., hidden fields) so one message can serve several eligibility groups.
  • Partner with coaches on newly placed alumni and contributor stories to strengthen peer-to-peer engagement.
  • Design, build, and maintain automations that remove manual work from alumni and coach operations, such as channel lifecycle automation, welcome bots, personalized coach-to-alumni DM tools, coach assignment, and welcome email sequences.
  • Build with Google Apps Script, the Slack API, Connected Sheets, and no-code tools, working within platform constraints such as plan limits, rate limits, and execution timeouts.
  • Engineer for reliability: dry-run and test modes, validation before writes, run logs, safe-failure logic, and manual override paths.
  • Write clear maintainer documentation so each system can be supported by someone other than its builder.
  • Build and own the AI-powered steps in workflows, such as LLM-based resume review, message drafting, and response triage, including prompts, quality checks, and human-review points.
  • Maintain BigQuery datasets and views that feed alumni operations, including rosters, program and tenure dates, and email matching across systems.
  • Connect warehouse data to Sheets, Tableau, and Hex, and own dashboards for outcomes (by country, month, and transition type) and coach performance.
  • Own data quality across the alumni record: validate form ingestion, resolve duplicates, and keep resume, LinkedIn, and profile updates in sync across the admin app, Recruit CRM, Airtable, and the warehouse, using AI-assisted methods for record matching, deduplication, and cleanup.
  • Produce recurring and ad hoc analyses, such as half-year alumni support reviews and placement trend lines, laying out methodology tradeoffs.
  • Manage day-to-day operations for a contracted bench of career coaches: learner assignments, onboarding and offboarding, booking links, coverage during transitions, tracking sheets, and the coach operational guide.
  • Coordinate professional development session facilitation for active cohorts, including scheduling presenters and confirming sessions with program teams.
  • Build employer-partner candidate pipelines: match alumni and learners to partner role requirements, confirm interest, and deliver clean shortlists with resumes and LinkedIn profiles.
  • Maintain the PD Ops project tracker and team playbooks so priorities, owners, and status stay visible.

What we're looking for

  • 2+ years in program operations, alumni relations, career services, community operations, or operations analytics, ideally in education, workforce development, or a high-volume learner environment.
  • Strong SQL and hands-on experience with a cloud data warehouse (BigQuery preferred).
  • Scripting ability in Google Apps Script/JavaScript or Python, and comfort working with REST APIs.
  • Excellent written communication, with a track record of messaging that drives action, and judgment about tone, timing, and audience fatigue.
  • Ability to manage many concurrent workstreams across internal teams, contracted coaches, and external partners.
  • A builder's mindset: noticing repetitive work, proposing a system for it, and documenting it so others can run it.
  • Hands-on experience applying AI tools (e.g., Claude, ChatGPT, or Gemini) to real operational work, such as drafting communications, cleaning data, or automating reviews, and the judgment to know where human review is needed.

Nice to have

  • Experience with Tableau or Hex, Typeform, Airtable, Notion, and an ATS/CRM such as Recruit CRM.
  • Familiarity with Amazon Career Choice or similar employer-funded upskilling programs.
  • Experience coordinating contractor or vendor teams.
  • Slack API experience.

Benefits

  • Insurance or subsidies based on country
  • Unlimited Time Off
  • Company-paid holidays
  • Official company-wide week long holiday for the last week in December
  • Access to free data skills training through our programs
  • A company culture that empowers individuals and embraces diversity through its core mission

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About Correlation One

The largest provider of AI and data workforce development programs globally

Correlation One is the largest provider of AI and data workforce development programs globally, having trained over 500,000 professionals across 11 countries. It is the largest training provider for Amazon Career Choice and a growing partner to state governments building registered apprenticeship programs. It works with Fortune 500 enterprises, federal and state government agencies, and leading employers to close skills gaps in AI, data analytics, cybersecurity, and operations leadership.

Mission

Close skills gaps in AI, data analytics, cybersecurity, and operations leadership by sitting at the intersection of employer talent needs and scalable workforce training.

Key facts

  • Workforce development and training
  • Trained over 500,000 professionals across 11 countries
  • Largest training provider for Amazon Career Choice
  • Growing partner to state governments building registered apprenticeship programs
  • Works with Fortune 500 enterprises, federal and state government agencies, and leading employers
  • Alumni community of roughly 9,000 members for Amazon Career Choice programs

Partners & customers

Amazon Career ChoiceFortune 500 enterprisesfederal and state government agencies

What they value

  • Empowers individuals
  • Embraces diversity through its core mission
  • Equal opportunity employer