Manager, Scaled Contract Management
Job description
Manager role leading a team of Contract Managers in HubSpot's Scaled Contract Management organization, which handles billing, contract, and renewal inquiries for customers served by the Scaled Customer Success Team. The manager hires, trains, coaches, and manages the team and drives operational improvements.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Colombia
What you'll do
- Lead a team of Contract Managers who are responsible for overseeing and processing any contract and billing questions for a high volume of customers
- Manage day-to-day operations, goal setting, career development, performance management, and the growth of team members
- Build strong working relationships with other managers, directors and executives across the business
- Proactively identify areas for innovation and improvement within the Contract Management Team and drive collaborative developments within our existing playbooks
- Analyze customer and performance data to make informed decisions about operational and procedural changes
- Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals
- Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired
What we're looking for
- 2-5 years of management experience, ideally with renewals teams
- Clear history of coaching and developing individual contributors
- Passion and commitment for helping customers succeed and grow
- Strong analytical skills to identify team trends and patterns to drive results
- Familiarity of interaction between contracts, terms of service and legal requirements
- Clear and articulate communication skills with the ability to effectively drive a negotiation
- Phenomenal organizational skills and attention to detail with a track record of driving efficiencies
- Experience navigating and resolving customer escalations
- Ability to communicate effectively in small and large groups
- Intellectual curiosity and a resourceful approach to problem solving
- Passion for helping individual performers meet their personal and professional goals
- Personal responsibility to achieve team goals
Your team
Scaled Contract Management Team
Team responsible for helping customers serviced by HubSpot's Scaled Customer Success Team to navigate all of their billing, contract, and renewal inquiries.
Apply
About HubSpot
An AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service.
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Key facts
- Cambridge, MA
- NYSE: HUBS
- Recognized globally for its award-winning culture by Comparably, Glassdoor, Fortune, and more
- Headquartered in Cambridge, MA, with employees and offices around the world
What they value
- Solve for the Customer
- Be Bold
- Learn Fast
- Align, Adapt & Go!
- Deliver with HEART